atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Intermitent static

I keep getting calls from a customer saying there is static on line 1. Somedays there is none and some days its all day. I havent been on site while its happening.

I also noticed that when I did a system reset last time I was there a phone didnt come up when the system rebooted. I unpluged the line cord and pluged it back in and it came right up.

Any ideas as to the problem or any ideas on how to troubleshoot it. its an old partner system.

Thanks

Well, since this is intermittent the easiest way for you is to swap line 1 with line 2 and go away. Let them tell you if the noise is still on the first button or is now on the second. That will tell you if it's the 206, the wiring before it or the TELCO. I'm betting on the TELCO.

I'm assuming here also that the static is on all phones on line 1. It's a common problem for 206's to develop noisy station ports but this would cause noise on only one extension on all lines.

If you can arrange to be there when it's happening connect your butt set at the demarc after disconnecting the wiring going to the system.

As for the phone that didn't come back up, old Partners do strange things. As long as it works now I wouldn't worry and it has nothing to do with the static problem.

-Hal

Thanks, No static today so I have the secrectary ready to swap them as soon as the static reappears. the static seems to be on line one on all phones. Just out of curiosity what would cause intermitent static on the phone co side of the line and are there any tests I can make using a volt meter to see whats failing.

Thanks again

The list of what can be causing the static on the CO side is as endless as the amount of feet of cable between your customer and the Central Office. To do any effective testing on the CO side you would need a test meter that will stress test the pairs such as a Tempo Sidekick. Really if you troubleshoot it to the DeMarc by disconnecting all inside wiring and the static is still there it is the providers problem. I will generally call the provider for the customer and explain what I have found and ASSURE them that it is not on the customer's side. This because as far as the service provider is concerned it is always on the customer's side on the first call.