sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Audix with Merlin Magix

I thought that I finally had these Merlin Magixs figured out with the various voicemails but of course my customers always gotta throw me a new wrinkle. this one has an audix attached to it. the release version is 1.1-5.3 so Of course I go to the avaya site and there is no such version. i am figuring maybe R1V5 is that correct?
my customer wants to do something simple. just change the main greeting. my interpretation of the audix manual states that the A/A greeting is just a mailbox greeting, go in there and change it. but as I am digging thru the Avaya stuff, i am getting more confused. so i have a couple of questions if some one can help me.
1) the voicemail consists of a file server,keyboard and monitor and uses Linux. the documents that I have gone thru on the Avaya site show some proprietary box with distinct bells and whistles and using Unix?. Obviously, I am not looking at the right box, correct?
2) i found the Audix passwords inside the programming. I thought that I would try using them like I do with the Merlin messaging. *7, 0# and the password. i even tried the default password of the MM. i tried the different variations of "craft". nothing works.
3) I had to actually call a mailbox to use the *7 intercept, on the MM when you get the main greeting, *7 puts you into programming mode.I went thru the dialing codes and cannot find any to get me directly into programming.
4) I use 770 to access the voicemail and my mailbox ports are 7100, 7101, 7102 and 7103.Is it possible to change the greeting thru these ports?
any help would be appreciated.
signed,
confused in the Bronx!

You would log into it by using the ext. assigned for the AA.

Each greeting is set up as a mailbox with an automated attendant class of service. Under automated attendant routing you assign the mailbox to the trunk group or station number that sent the call to the audix. The automated attendant extension numbers can be any number in the numbering plan if it is a 3 digit plan it can be anywhere from 100 to 999.

You are going to need to log into the box via the keyboard to figure out the mail box numbers and move forward from there.

The Intuity Audix sounds like a Intuity LX

I agree with William. If this is indeed an LX you can access the box via web-browser or modem. The login to administer is sa and some password.

Eash of the office greetings are stored in individual mailboxes and the office greetings are recorded the same as individual mailboxes (login, record, enable, logout).

Here is a link to Avaya doc's for Intuity LX:
document number 585-313-818. (Support -> Intuity Audix LX -> Administration and System Programming.

Stupid gotcha with LX: You can dialin for the vm account, which can only manage mailboxes. You cannot dialin for the sa account, you can only login by sitting at the server or using a webbrowser.

Call me and I will see if I can help answer your questions. Chris Howard 303-593-1763. Tier3 Audix Engineer for 13 years with Avaya.