sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Hunt Group sequence, Slow to ring

I could use advice on three separate issues.

1 - Does a Partner ACS 7 system allow us to specify the sequence in which extensions are tried in a hunt group? It currently rings extensions in their numerical sequence, but we want to make changes to our call sequence once in a while without having to make users switch extensions.

2 - I plugged a phone line into the system and tested some incoming calls. Sometimes it rang the first extension immediately, other times it delayed ringing or didn't ring at all (even though I could hear ringing in the phone I used to place the call). All extensions are set for immediate ringing, so I'm not sure why it would fail. Any ideas?

3 - The manual says Hunt Group 7 is for the voice mail extensions. Does this mean I have to put extensions with voice mail into Hunt Group 7, or is it telling me to leave Hunt Group 7 alone because voice mail uses it?

Thanks,
Bart

It's in numerical order, and it picks up after the last one that answered. Partner isn't really well suited for group hunting.

Quote

2 - I plugged a phone line into the system and tested some incoming calls. Sometimes it rang the first extension immediately, other times it delayed ringing or didn't ring at all (even though I could hear ringing in the phone I used to place the call). All extensions are set for immediate ringing, so I'm not sure why it would fail. Any ideas?

Was the line assigned to a Call Dist Group, and the extensions assigned to a Hunt Group? 'Cause that's the way it works with Call Distribution. I'd take the lines out of the Dist Group, and just make the phones ring or not ring.

Quote

3 - The manual says Hunt Group 7 is for the voice mail extensions. Does this mean I have to put extensions with voice mail into Hunt Group 7, or is it telling me to leave Hunt Group 7 alone because voice mail uses it?

This means ONLY the extensions of the Voice Mail card. Extensions with voice mail boxes get assigned Auto VMS Cover.

Quote

Thanks,
Bart

You're welcome, and good luck!

I'm new, and it hasn't all "clicked" with me yet, so bear with me. I believe I assigned extensions to the Hunt Group, then assigned each line to the Hunt Group.

So I should undo the assigning of lines to the Hunt Group?

By the way, are there books or other documentation available for designing and programming a Partner system. I'm finding it hard to get a grip on this from just the manual - and I've been programming databases for years.

Bart

I think it might be more valuable to understand how you want your calls to come in and be distributed. Do you have an Operator to answer and transfer to agents? An automated attendant? Just have all the phones ring and have personel answer "free for all"

I had some extra extensions in the Hunt Group by mistake, and that was causing the problem. All is working fine now. Thank you for your help, Tommy.

Bart