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#78482 02/14/06 02:36 PM
Joined: Oct 2004
Posts: 812
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The weekly business schedule can follow the switch mode, the schedule mode or the both option 1, 2 or 3.

The greeting changes in 2 or 3 but the night ring #506 set for 1 ring does not answer on 1 ring! The message changes but the rings don't.

Ive tryed everything here and the ring just wont' change in any mode. So, I guess the customer still need's to use the night button. I can't be missing something. What good is the schedule if the ring's can't change with it. Again, am I missing somthing here?

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#78483 02/14/06 06:40 PM
Joined: Jul 2001
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Moderator-Avaya-Lucent, Antique Tele
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First, DON'T use the "follow both the switch mode and schedule" option. It doesn't work. Never has, starting with R1, and still doesn't today with R7.

ONLY the Night Service button on Ext. 10 can change the number of rings before the Auto Attendant answers.

If you use the Schedule Mode, the Night Service can change the number of rings, but the schedule determines which message plays. Useful if the Operator leaves, can hit NS, and play a Day Greeting that says they are open but can't personally handle the call. Then if they forget to hit NS after hours, the Night Greeting still plays, but after a delay.

#78484 02/15/06 12:52 AM
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Thanks, that's what I thought


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