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Joined: Jan 2006
Posts: 17
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Joined: Jan 2006
Posts: 17 |
I am wanting to do basic call reporting, such as incoming/outgoing call time, length, number..etc on a Merlin Legend R7.
I have looked through avaya's website and "think" Merlin Legend Reporter is what I need. Any other suggestions would be greatly appreciated. Also, where can I buy the solution you are suggesting?
Thanks
~Josh
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
You can hook up a serial printer to the SMDR port and get raw call data for each call.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jan 2006
Posts: 17
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Posts: 17 |
Thanks, but we would like something more organized. We would like Merlin Legend Reporter or something very similar. Does anyone still sell it?
Thanks,
~Josh
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Joined: Oct 2005
Posts: 1,078
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Joined: Oct 2005
Posts: 1,078 |
there are other programs out there like tapit
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jan 2006
Posts: 17
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Joined: Jan 2006
Posts: 17 |
Wow...I had NO idea that CAS software would be so expensive. On second thought, it is not that important to us, however...I know how to program and would be interested in creating my own program that would do something very similar. Does anyone know where I can find what the output format of the SMDR port is?
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Grab the 355 adapter that you use for WinSPM programming. Plug it into the SMDR port, launch Hyperterminal set to 1200-N-8-1-No Flow Control.
Capture a day's worth of call logs, and you'll have plenty of sample data.
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Joined: Jul 2007
Posts: 2
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Joined: Jul 2007
Posts: 2 |
I know this is old but here goes... Here's some sample data and I think it's pretty self-explanatory. The only question I have is with respect to the IN, IN*, and IN!. Anyone know what the difference is?
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Joined: Jul 2007
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I've imported this into a SQL Server database and running some pretty nice reports on Reporting Services.
Here's the data.
C 07/17/07 11:51 IN 00:02:04 802 722 02:01
C 07/17/07 11:51 IN! 00:02:21 801 726 02:19
C 07/17/07 12:04 2125551212* 00:00:30 807 722
C 07/17/07 12:04 IN 00:01:23 801 722 01:14
C 07/17/07 12:06 2125551212 00:01:04 803 722
C 07/17/07 12:08 IN 00:01:25 801 742 01:13
C 07/17/07 12:06 2125551212 00:03:32 802 727
C 07/17/07 12:09 IN* 00:01:14 806 791
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
The exclamation point is call that are coming into a log in/out group.
Asterisk means the calls was disconnected by the caller after the system has answered it. Person in queue hung up before answering.
IN, means no CID info
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