sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Off site devices; routing calls

I hope someone can help me out with this one. I have a department of about 5 employees that will be relocating to an office owned by our parent company. The manager of this department would like the telephony programming to remain as is. For example, if his employee calls a business client, he wants that client to see our caller id, not the caller id of the parent company. (different names, numbers). Also, if a caller requests to be transferred to the receptionist, he wants that call to route back to the receptionist of our headquarters.

Our company has an Inter-Tel Axxess 9.002 PBX. The parent company has an Avaya system but that is all the information I have so far. I am still waiting for a technical contact at the parent company. Does anyone know if this can be accomplished via an Avaya system?

If this can be accomplished via Avaya, do I need to have a dedicated T-1 going between the two locations?

TIA!

Sounds to me like the easiest thing to do is just get new lines set up at your "parent company" in your name and put on the Avaya system.

If you need to keep your old numbers (if that is not possible due to locations, I'm assuming that the move will be to a different town)then you can have your service provider set up remote call forwarding to send callers to your old numbers to the new ones.

-Hal