sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems over head ringing on magix/intuity/bogan

Hello All,

I have an Avaya Magix with intuity voice mail-
The app I have a question on is as follows:

After hours the auto attendat answers-I have the auto attendant ring s single line station port that is wired to a bogan telephone paging amp. It rings over the loudspeakers paging system so anyone hearing it can dial a group pick up code that I have the station in to answer the call

It is working but only rings the speakers as follows:

caller hears 4 rings before the ringing is applied to the speakers- after that the speakers ring only twice-then the caller hears ring tone and if no one answeres the call still hears the ring tone for ever, but it never rings the speakers again-

any clues as to what is happening ?

It sounds as though it's in the ringing assignments to that single line station port your using but just to rule out anything with the amp disconnect the Tel input to the amp and connect it to a single line set.
Try it then and if the SLT acts the same then you have ringing assignment or routing issues.
I'm sure one of our Avaya Mods. can pinpoint the conflict for you.
MrG

The Bogen TPU amps take a 90volt ring signal many systems don't put out enough voltage for this to work I would suggest using the dry contact input if the Avaya supplies contacts or a slt activated relay


https://www.bogen.com/products/pdfs/telephonepagepdfs/TPU35Bm.pdf

Thanks for the quick response from both of you. I will try disconnecting from the Bogan and check the ringing on the station. This was a new port on the card and in a defaulted state, I just connected it to the Bogan night ring port and did not due any programming but you never know.

I also will try the dry contact option of the Bogan if all else fails thanks again and have a nice Holiday

What happens when you just dial the extension number that is connected to the Bogen? Does it ring right away, and does it continue ringing?

Magix T/R cards provide plenty of ringing voltage for this, and don't have a dry contact option.

I think it is something in the programming/routing of the extension.

Yes it rings right away and continues to ring at least in the handset I had in the frame room (audible in my ear) yesterday, while testing. Where I was I could not hear the speaker

I again tested it from the cafe phone and it rang over the speakers, but we answered it right away after two rings because the admin I was doing this for did not want it to continue but I assumed it was working after that test.

Not until I left, as it usually happens , did they tell me about the problem I described.

Let me explain the set up in a little more detail:

At night the operator forwards her extension to the number we have assigned as the night ring page extension in the Bogan Amp.
We assigned it to a group, and programmed group PU keys on different sets so when they hear the page they can answer the call.

How the call originates to this is as follows. When a caller calls into the office and reaches the Intuity VM and remains on the line or dials Zero for the operator the call rings the operators console and then is forwarded to the night ring extension

I also believe that there is something in the ringing program that is pulling it back from the Bogan. Similar to a CFBNA on a VM extension after so many rings. However the extension we used was a default extension out of the Magix and it does not have3 a VM box assigned to it or did I program it for anything other than putting it in a PU Group

Thanks in advance for your help

Wayne

Check if the Operator's extension has a delay on forwarding - should be an option under the Extensions menu.

What is the dial-0 destination in the audix? Is it the actual Operator's extension number, or an invalid destination like 768?

Can you have the dial-0 just go to the S/L that drives the Bogen instead of the Operator/Forward senario?

Good thought Tommy I will check that Tuesday. That sounds like it might be the answer or something close

I am not sure of how Audix is actually translating the zero call, but I do know that it has to go to the operator during the day. I tried to talk the Admin in putting in a night key and then I could do that, but she balked at it. wants to leave it out

Thanks again for the info