web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#80148 06/28/06 07:50 AM
Joined: Jun 2006
Posts: 5
Member
Member
Offline
Joined: Jun 2006
Posts: 5
Please bare with me as I am new tothe terminology.

I have a Ip office 406 with Digital Handsets. I have a problem with CID. I have been told that the Nortel switch dcs-500 will not support NI2 software in Canada. Can some elaberate?

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

#80149 06/28/06 02:49 PM
Joined: Aug 2005
Posts: 47
Member
Member
Offline
Joined: Aug 2005
Posts: 47
This means your telco's central office equipment cannot support a PRI type of NI2. I ran into this in Wisconsin a few months back. The AT&T central office switch supported only DMS100 emulation and not NI2 and couldn't provide inbound caller ID name.


Steven Tutino
#80150 06/28/06 05:06 PM
Joined: Jan 2005
Posts: 15,404
Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,404
Likes: 18
I have not heard of a DCS500 switch, but I have heard of the DMS500. These are usually used by competitive local exchange carriers in the U.S. Are you using the local provider or a competitor to provide your service? Most locals use the DMS10, 100 or occasionally a 500 in larger areas. Of course, locals also use several other different brands.

Does your Avaya system allow settings for "national" instead of "NI2"? That might be worth a try. I have also seen with many phone systems that if you can toggle between name and number display, you might get what you need.

Steven, I can't say that I have ever heard of the situation you encountered with the site in Wisconsin. Was it an actual AT&T (Lucent) 5ESS switch or was it just one owned by the new "at&t" (formerly SBC/Pacbell/Ameritech/Wisconsin Bell/whatever)? Rembember that the AT&T (at&t) name is officially nothing but a name, not a brand any more.

I always have thought that AT&T (Lucent) 5ESS switches pretty much set the standard for NI2 support. Then again, I think that they might not be as popular in Canada as Nortel's DMS for obvious reasons.

I would tend to think that the site you encountered was in "at&t" territory but is not served by an AT&T (Lucent) switch. Maybe it is just a DMS or maybe a Siemens ESWD, which are very popular with former Bell companies, hence the NI2 emulation issue you encountered. Lots of former Bell companies are now using central office switches from other manufacturers.


Ed Vaughn, MBSWWYPBX
#80151 06/29/06 03:01 AM
Joined: Jun 2006
Posts: 5
Member
Member
Offline
Joined: Jun 2006
Posts: 5
You are right it is a DMS500. It is a Nortel product. The local telco says that Nortel does not have the support people in Canada for Ni2 protocol on a PRI. This why I can not get both caller name and number on the display.

I will look at the setting to "NAtional" as a option.


Link Copied to Clipboard
Newest Topics
Nortel Venture phone question
by empire - 05/26/25 04:27 PM
Vertical door phone
by newtecky - 05/23/25 07:15 PM
TDM Phone System
by teldata1 - 05/22/25 02:35 PM
IPOFFICE 500
by Not_sirius - 05/20/25 08:15 PM
Forum Statistics
Forums84
Topics94,532
Posts640,044
Members49,853
Most Online5,661
May 23rd, 2018
Newest Members
Marcgyver, DEN2MM, ferhat_efe, utec, MoverDub
49,852 Registered Users
Top Posters(30 Days)
Toner 6
hbiss 4
dexman 2
Who's Online Now
0 members (), 170 guests, and 26 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0