web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jun 2006
Posts: 16
NewTB Offline OP
Member
OP Offline
Member
Joined: Jun 2006
Posts: 16
Hello again all, I have a client who would like to know how to change group type in a skill set, and if she can change it while agents are logged in or if they have to be logged off in order to do it. Do you guys have any idea?

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Apr 2005
Posts: 1,138
Member
Offline
Member
Joined: Apr 2005
Posts: 1,138
What software version?

EAS?

Next what do you mean by "chage group type" Do you mean that you want to take an agents skill set and change it to another skill set? If so, change agent XXXX (agent id). On the bottom of the form there is a skill set and skill level. Make the change. The agent will need to log out and log in for the changes to go into effect.


[Linked Image from phototiki.com]

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,695
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
pvj 4
Who's Online Now
4 members (Professor Shadow, Curlycord, dans, Toner), 94 guests, and 255 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5