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Change group type in a skill set?
#80346 07/13/06 01:43 PM
Joined: Jun 2006
Posts: 16
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Hello again all, I have a client who would like to know how to change group type in a skill set, and if she can change it while agents are logged in or if they have to be logged off in order to do it. Do you guys have any idea?

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Re: Change group type in a skill set?
#80347 07/13/06 03:47 PM
Joined: Apr 2005
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What software version?

EAS?

Next what do you mean by "chage group type" Do you mean that you want to take an agents skill set and change it to another skill set? If so, change agent XXXX (agent id). On the bottom of the form there is a skill set and skill level. Make the change. The agent will need to log out and log in for the changes to go into effect.


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