sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems School System

Installed a bunch of 6 button display sets into a school system setting. What are your opinions of what buttons I should give the class rooms, I don't really want to give them line keys , how they they go about dialing out if I didnt. I thought about giving them an emergency key to call 911, a dss key to secretery, any other suggestions

What AVAYA System?

I would think that you could use the two intercom buttons, a button for 911, a button to call the office/secretery, a button to call the principal, a button for voicemail, and possibly a button to access the paging system. I would think that they would be able to go off hook and dial 9 to get an outside line, if the system was set up as a PBX type, but I'm not really the most experienced with Avaya systems.

For a school setting, you probably don't want to program too many complicated features without a button. Teachers are already busy enough-they don't always remember ten different codes for their phones. However, if the phones are going to be in a high school type setting, you may not want to put certain features into the phones-students could call 911 wrongfully, get on the intercom, etc., so I'd also suggest asking staff what features they use most often and program those as feature buttons.

I would be careful here for liability reasons. You have to make it easy and instinctive for people to dial 911 while eliminating unintended calls. A speed dial button just invites false calling.

What I do is restrict the phones to only 911 calls and have them auto line select when the handset is lifted. Dialing 911 is then instinctive- lift the handset and dial.

-Hal

its an avaya partner acs 6.0, so you think no speed dial for 911, I was thinking a : Page key , Secretery, Principal, Intercom, (911(Emergency key , Cordlesskey, I am familar with Samsung- would they just dial 9 at intercom for an outgoing line? They want to be able to dial parents, how would I restrict from calling LD on this system?Thanks in advance

I am with Hal on the 911 button thoughts. It's just asking for trouble. We have quite a few systems installed in schools and false 911 calls are a huge problem the older the students get. In many of the schools we service, they actually removed all pay phones except those in direct view from the main office for this reason. Bomb threats dropped off to practically non-existent levels.

Personally, I wouldn't put anything in classrooms other than a single line set. Teachers really don't need access to a whole bunch of features. Usually all they want to do is dial the office, dial local calls and perhaps check voice mail if the system is so-equipped.

they wanted these 6 button sets to have intercom to each room individually.I normally use the sing line sets...

You can use #401 for outgoing call restriction,.......then have a system password for people that do need LD.

You're going to have 2 Intercom buttons, and that can't be changed. So you have 4 buttons to play with.

I would put the system in pool mode, but put the lines in pool 881 instead of 880. Then you can assign the pool to the extensions, using ONE of the remaining buttons.

For the last 3 buttons, I would put an Auto-Dial Intercom button for the Operator/Secretary, a Forced Account Code button, and yes, a speed dial button for 911.

Make the extensions "Forced Account Code" extensions, and auto line select Intercom before the Pool. Be sure 911 is in the Emergency List.

Now, when you lift the handset, you are on the Intercom. You can dial any other extension without remembering to press Intercom first, and you can press the Operator/Secretary's button without accidently transferring a dial-tone from the pool.

If you hit the 911 button, you don't have to dial 9 first.

If you are authorized to make outgoing calls, and know a valid account code, you can press the AcctCode button, dial a code, press AcctCode again, then the pool and dial out. You can still restrict to local calls with the AcctCode, but anyone without a valid code can only call 911.