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Joined: Jan 2004
Posts: 91
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Joined: Jan 2004
Posts: 91 |
Customer has a Partner II R3.1 with one 206 R3.0 and Partner Mail VS. After installing used system for customer and reconfiguring, everything seemed great on test.
Left customer premisis and got a call a couple of hours later that extensions were just ringing away... started with ext 13 (MLS-12). They unplugged it... an hour or so later, ext 12 started doing the same thing (MLS-12).
I showed up and figured it had to be the 206 card.. swapped to a different one. 3 hours later, same thing.
The ringing is not like an extension ring cadence... ring, break, ring, break. etc.. it is ringggggggggg non-stop til the phone is unplugged...
I did change out the Partner Plus CPU card for a Partner II R3.1 card... same thing...
Any one ever come across this?
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
Sounds like bad phones to me.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
I agree,...........try switching out the phone. And yes I have seen this on the older MLS sets.
Thanks,
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Aug 2002
Posts: 341
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Joined: Apr 2004
Posts: 4,991
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The older Mls sets do all sorts of strange things
when they go bad ,swap the set as suggested.
Its strange but they give you just enough time to
get back to your office before going crazy again.
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Joined: May 2003
Posts: 2,267
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Joined: May 2003
Posts: 2,267 |
You have at least one phone, maybe more, with a bad keypad membrane. It is sending spurious signal to the system, which is then sending the messed up signals on to the other phones. The problem is common and is easily repaired. You are going to have to unplug one at a time to figure out which phone is doing it.
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
when I first started working partner the mls problems would trip me up .
customer would unplug phone say it was bad , I would show up on site plug it in it would work fine I would show customer it worked fine .
a few hours later I would be going back.
its a bad membrane. Ive never seen it be not the phone that was ringing causing the issue .
Skip ------------------------------------
Serving SW and West central Fl since 1984
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