sundance-communications.com/forum Forums General General Telephone & Systems Information CO Telephone Lines

Hi All,

I am a Network Data guy. I was asked to install a Panasonic 3 co line 4 extension pbx for someone. What I can't seem to figure out is if this SOHO PBX has 3 Co lines say numbered 555-1111, 555-1112, and 555-1113, and if the main number is 555-1111 and two or more people call in at the same time how does the system not sound a busy signal to someone calling the main 555-1111 number? I just can't figure out how this works. Please Help explain or point me to an article, again, I am real newbie!

That is what your local sevice provider calls hunting or roll over.

If you have hunting or roll over though your local phone company then when 555-1111 is busy it will roll to 555-1112.

If 1111 and 1112 is busy then it will roll to 1113.

So with all that said the only number you need to give out to the puplic is 1111.

But again this is a service provided by your dial tone supplier.

Hope this helps,
Mike

JB, If you need on site help with the install shoot me an email. I'm in Ewing, not far at all from Trenton(about 2 minutes).

Yep, that feature is called hunting. Verizon charges your customer a monthly fee for it. It is absolutely, positively impossible for your phone system to provide this feature and don't let anyone tell you otherwise. An on-premise telephone system simply cannot provide hunting. Period...

Yes, Verizon's repair clerks will claim that "it must be something wrong with your PBX" if the feature doesn't work. Please trust me on this one. I dispatch technicians regularly to disprove them.

OK, telecom professionals: I know you are thinking "what about DID or PRI". That's not what the poster was asking about, nor is their system capable of handling those services. Just trying to keep this post from becoming a debate.

Ed is correct -

I was given the same run-around by verizon.
Hunt groups are the only way to go to make it work.

I was given the same run-around by verizon.

They won't get that far with me. I just tell them to check the hunting. I give them the numbers and how they should hunt and say I'll check back later.

Only problem I've ever had was when a company opened another office nearby. I had some of their existing Centrex lines (all in one hunt group) moved over to the new office and had the hunting reprogrammed for the now two groups.

If you call in to either location the hunting worked fine for both groups. But if you make a Centrex call or transfer an outside call from one location to another the lines still hunt in the old pattern.

I talked to the guy who programs the switch and he swears there is no separate hunt programming for Centrex.

Anybody here know 5ESS?

-Hal

Hal, the 5ESS (5E9 and up) switch can do anything and everything. Anyone telling you that it can't be done is just someone who doesn't know what they are doing.

Remember that LEC people have to work with USOC codes for features, so if it isn't on the list, then "it can't be done".

That's why I like working with CLECs using the 5ESS. We never have any trouble. One of our local CLECs has a 5E AND a DMS250 and we get to choose which one we want for our customers. Well, we don't actually get to choose, we just request it. Guess which one we pick and usually get?

I also find the same issue when address hunting. Phone companies sales reps often do not seem to understand "business" clients needs and it must be specifically asked for.

Especially in Canada

I need to know how to send out a voicemail to all users on our company;s phone system. We have the Axxess by Inter-tel phones. Any ideas?

Raul, Welcome to the board. This should be posted as a new topic on the intertel board.

Your system should have "broadcast message" capabilities, but I don't know the intertel system. Repost there and they will help you
Mark