sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Our Avaya IP office is interfering with AT&T's long distance authorization codes

Sold a bag of goods on halloween and hired as a candy man? IM in Charge of 3 PBX systems? I don't think his problem is with the short code programing.

That's a waste of time talking about it. Remember, It seems that these needs are about
centralized call accounting?

Remember WHOS in Charge of those PBX's. Im in Charge of the coffee can and string.

I'm sorry all. I believe I was not clear when I referenced the fact that I have 3 PBX's at 3 different sites. These PBX's are not networked together. They all operate as stand alone devices. I mentioned the other 2 sites (the 1 with the Toshiba and the 1 with the Panasonic) because both of those sites have no issues with the carrier's long distance auth codes. If you make and international call or a domestic long distance call outside of the 480, 602, or 623 area codes and you get prompted to enter an auth code. However, for some reason, the site with the IP office will only get prompted on international or LD directory assistance calls (213-555-1212). On domestic LD calls, there is no auth code prompt. However, because we are propmted for the international and the LD directory assistance I've felt that this is a carrier issue not a phone system issue.

If the call goes out, the IPOffice is performing as it should. Is there possibly a short code with an Auth code already set up in the SC?

Do you have multiple outgoing trunk groups? Possible that the calls are going out lines that do not require Auth codes?

We checked and found that there are no short codes as those are not offered when you have the IP Office set to PRI. We only have one trunk group with two separate PRIs. We used multiple lines and non of them lead to an AT&T prompt for the auth code unless you're dialing internationally or long distance directory assistance.

service providers will or will not require authorization codes based on bill to: identities

some telephone systems can be programmed to send a bill to: identity or billing telephone number as part of an isdn call setup message to the service provider.

consider that the A.T.& T. account billing telephone number of record and the actual billing telephone number that their switching equipment is "reading" is not the same identity.

also, consider that what a customer service rep says is in their records and what is actually happening can be two different things.

If you're getting the prompt for international calls, that should eliminate your equipment unless you're supposed to get two prompts for international. Tell AT&T to send a tech to your office and show you that the circuit works as advertised.

Junkman, you hit the nail on the head. Based on all of the information that I have been reading from all of reply contributors, I still believe this is a carrier issue. We're actually in the process of getting a carrier tech out to the site. Thanks.