sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Merlin Legend can't program main phone

I have a Merlin legend phone system that I just upgrade from a R2.0 to a R7.0 I want to put line 819 on the main phone 110 I can't get in to the ext I tryed on the mlx20L no good I tryed on the computer spm no good how do I do this what is wrong. There was a t-1 on it the programing is still there but no t-1 everything is good but that. HELP

B O B

I don't know the system setup it not the way I would set it up. they have pool 70 with 5# pool 870 with more # and another pool for the T-1 that is not in uses The ext is 110 and I can do any programing to it not from the 20L or from ext program. How do you want me to cut ans paste the system to you????

Thanks for all your help

----- Site: Alfa Quest Technologies. Captured: 10/21/2006 -----
GENERAL TRUNK INFORMATION


QCC QCC Extern
Trk SS/PP RemAccess Pool TlPrfx HldDisc Principal Prty Oper Switch
801 1/ 1 No Remote 70 Yes Long 4 110
802 1/ 2 No Remote 70 Yes Long 4 110
803 1/ 3 No Remote 70 Yes Long 4 110
804 1/ 4 No Remote 70 Yes Long 4 110
805 2/ 1 No Remote 70 Yes Long 4 110
806 2/ 2 No Remote 70 Yes Long 4 110
807 2/ 3 No Remote 890 Yes Long 4
808 2/ 4 No Remote 890 Yes Long 4
809 3/ 1 No Remote Yes Long 4
810 3/ 2 No Remote 890 Yes Long 4
811 3/ 3 No Remote 890 Yes Long 4
812 3/ 4 No Remote Yes Long 4
813 4/ 1 No Remote Yes Long 4
814 4/ 2 No Remote Yes Long 4
815 4/ 3 No Remote Yes Long 4
816 4/ 4 No Remote Yes Long 4
817 5/ 1 No Remote Yes Long 101 4
818 5/ 2 No Remote Yes Long 4
819 5/ 3 No Remote Yes Long 4
820 5/ 4 No Remote Yes Long 4
821 6/ 1 No Remote Yes Long 4
822 6/ 2 No Remote Yes Long 4
823 6/ 3 No Remote Yes Long 4
824 6/ 4 No Remote Yes Long 4
825 7/ 1 No Remote Yes Long 4
826 7/ 2 No Remote Yes Long 4
827 7/ 3 No Remote Yes Long 4
828 7/ 4 No Remote Yes Long 4
829 7/ 5 No Remote Yes Long 4
830 7/ 6 No Remote Yes Long 4
831 7/ 7 No Remote Yes Long 4
68 7/ 8 No Remote Yes Long 4
833 8/ 1 No Remote Yes Long 4
834 8/ 2 No Remote Yes Long 4
835 8/ 3 No Remote Yes Long 4
836 8/ 4 No Remote Yes Long 4
837 10/ 1 No Remote 891 Yes Long 4
838 10/ 2 No Remote 891 Yes Long 4
839 10/ 3 No Remote 891 Yes Long 4
840 10/ 4 No Remote 891 Yes Long 4
841 10/ 5 No Remote 891 Yes Long 4
842 10/ 6 No Remote 891 Yes Long 4
843 10/ 7 No Remote 891 Yes Long 4
844 10/ 8 No Remote 891 Yes Long 4
845 10/ 9 No Remote 891 Yes Long 4
846 10/10 No Remote 891 Yes Long 4
847 10/11 No Remote 891 Yes Long 4
848 10/12 No Remote 891 Yes Long 4
849 10/13 No Remote 891 Yes Long 4
850 10/14 No Remote 891 Yes Long 4
851 10/15 No Remote 891 Yes Long 4
852 10/16 No Remote 891 Yes Long 4
853 10/17 No Remote 891 Yes Long 4
854 10/18 No Remote 891 Yes Long 4
855 10/19 No Remote 891 Yes Long 4
GENERAL TRUNK INFORMATION


856 10/20 No Remote 891 Yes Long 4
857 10/21 No Remote 891 Yes Long 4
858 10/22 No Remote 891 Yes Long 4
859 10/23 No Remote 891 Yes Long 4
860 10/24 No Remote 891 Yes Long 4
861 11/ 1 No Remote Yes Long 4
862 11/ 2 No Remote Yes Long 4
863 11/ 3 No Remote Yes Long 4
864 11/ 4 No Remote Yes Long 4
865 0/ 0 No Remote Yes Long 4
866 0/ 0 No Remote Yes Long 4
867 0/ 0 No Remote Yes Long 4
868 0/ 0 No Remote Yes Long 4
869 0/ 0 No Remote Yes Long 4
870 0/ 0 No Remote Yes Long 4
871 0/ 0 No Remote Yes Long 4
872 0/ 0 No Remote Yes Long 4
873 0/ 0 No Remote Yes Long 4
874 0/ 0 No Remote Yes Long 4
875 0/ 0 No Remote Yes Long 4
876 0/ 0 No Remote Yes Long 4
877 0/ 0 No Remote Yes Long 4
878 0/ 0 No Remote Yes Long 4
879 0/ 0 No Remote Yes Long 4
880 0/ 0 No Remote Yes Long 4


line 819 is not in any pool I want to but 819 on the main phone she wants 2 AA and both of them to go on the main phone pool 70 is on there and I want to but line 819 on there too. I tryed to program the phone and I can't get in. Let me know if you need more info

A SYSTEM INFORMATION


A Current Date: 01/04/00
A Current Time: 14:00:12

A System : Mode AutoMaintBusy AutoBusyTie
A : Hybrid/PBX Disable Disable

A Language: SystemLang SMDR Printer
A English English English

A CTI Links :
A Direct Line Operators :
A Queued Call Operators : 110
A SysProg Port : 117 Password : craftr4

A Transfer : Type Audible OneTouch(Complete) ReturnTimer
A : Ring MusicOnHold Transfer(Auto) 4 rings

A VMS Transfer Return Interval : 4
A Paging System Lines : 68
A Music On Hold Line : 831
A Camp On Time : 90 sec
A Call Park Return Time : 90 sec
A Auto Callback Rings : 3
A Extension Status (ESS) : Group Call / CMS
A ESS Operators :

A SMDR: Min.CallTime CallReport Format UDP
A : 40 sec In/Out Basic In/Out

A Intercom Dial Tone : Inside
A Reminder Service Cancel : :

A Behind Switch Code : Drop Transfer Conference
A :

A Inter-digit Timers (seconds) : 5 24 24 10 10 10 10 5 5
A Recall Timer : 450 msec
A Second Dial-tone Timer : 0 msec
A Rotary Line Cut Through : Delay
A Unassigned Extension : 110

A Automatic Backup : Weekly - 02:00 Sunday

A T1/PRI/BRI Clock Synchronization:
A Primary Secondary Tertiary
A 10/1 Loop

A Slot # 0: CKE4 CPU
A Slot # 1: 408 GS/LS-MLX
A Slot # 2: 408
A Slot # 3: 408
A Slot # 4: 408
A Slot # 5: 408
A Slot # 6: 408
A Slot # 7: 800
A Slot # 8: 400 GS/LS/TTR
A Slot # 9: 012
A Slot # 10: 100D
A Slot # 11: 408 GS/LS
A Slot # 12: Not Used
A Slot # 13: Not Used
A Slot # 14: Not Used
A Slot # 15: Not Used
A Slot # 16: Not Used
A Slot # 17: Not Used

Here are some other things too. The phone should ring at the main phone(20L ext110)she will tranfer the call it sould ring 7 times then ring at the main phone one time before it goes to the ext VM. It no longer does this how do I fix it?

Bob

EXTENSION INFORMATION


Extn SS/PP Type
110 1/ 1 MLX-20L

CTI Link : No Alarms: ACTIVE
Pool Access : 70 890 891 892 893 894 895 896 897 898 899
Page Group :
Primary Coverage :
Secondary Coverage :
Coverage Group : 30
Group Coverers : 770
NS Groups : 110
Group Calling Member:
Pickup Groups :
Allowed Lists :
Disallowed Lists :
Restrictions : UNRESTRICTED
ESS Sup. Status : NOT ACTIVE
ESS Restrictions : ESS-2 - NO RESTRICTION
Auto Callback : OFF
Call Waiting : ON
Abbreviated Ring : ON
Line Preference : ON
Shared SA Ring : ON
Receive Voice Calls : ON
Coverage Inside : OFF
Forwarding to :
Delay Forwarding : 0
ARS Restriction : 3
Forced Account Code : No
Microphone Disable : No
Rotary Enable : No
Remote Forward Allow: No
Trunk Transfer Allow: No
NS Exclusion : No
Voice Announce Pair : No
Voice/Data Pair : No
BIS/HFAI : No
Language : English
Authorization Code : 00000000000
2B Data Port : No
Primary Ring Delay : 2
Secondary Ring Delay: 2
Group Cover Delay : 3
HotLine Extension : No
Networking and ISDN Display Preference: NUMBER
Service Observer:
Service Observing Group:
EXTENSION INFORMATION


Extn SS/PP Type
110 1/ 1 MLX-20L

Button 34 Blank Status None
Button 33 Blank Status None
Button 32 Blank Status None
Button 31 Blank Status None
Button 30 Blank Status None
Button 29 Blank Status None
Button 28 Blank Status None
Button 27 Blank Status None
Button 26 Blank Status None
Button 25 Blank Status None
Button 24 Blank Status None
Button 23 Blank Status None
Button 22 Blank Status None
Button 21 Blank Status None
Button 20 Forced Release Status None
Button 19 Pool Inspect Status None
Button 18 Headset Auto Answer Status Off
Button 17 Join Status None
Button 16 Cancel Status None
Button 15 Alarm Status: Status Off
Button 14 Night Service Status Off
Button 13 Headset Status Status Off
Button 12 Destination Status None
Button 11 Release Status None
Button 10 Position Busy Status Off
Button 9 Send/Remove Message Status None
Button 8 Handset/Headset Mute Status Off
Button 7 Source Status None
Button 6 Start Status None
Button 5 Call 5 Ring Status None
Button 4 Call 4 Ring Status None
Button 3 Call 3 Ring Status None
Button 2 Call 2 Ring Status None
Button 1 Call 1 Ring Status None
EXTENSION INFORMATION

You want that line in a pool? Or is it only for incoming? Will the system allow you to put it in pool 70?

There is going to be two AA. line 819 is AA 2 but I can't get in to ext 110 it just wont let me in to change anything.I go in on ext/line and try to get in and I can't.

I think the phone being a Queued Call Console has something to do with it. You may only be able to assign pools to it. Put the line in pool 892 and see what happens

I still can't do any programming on that ext. I can program ext 101 .It will not let me in the ext 110. I can program ext 101 from 110 but can't program ext 110 or get in to see what is on the ext????????????????????

The buttons on a QCC are FIXED, and you can't change them. IF you don't need the QCC (and I've never seen a setup that actually required one), change it to a DLC.

as soon as I but it back to the dcl it work great thanks for all your help and if i can help you in any way let me know. thanks Bob
I may not know as much as touch tone tommy but I do know somethings Thanks