sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner 1.0 system adjustments *double check me*

I've got 2 businesses (in the same building) that want to share a Partner 1 system. The one company is using the Partner system currently, and have for 4 CO lines (2 voice, 1 fax, 1 modem) and they use extentions 10 & 11. They also have 2 mailboxes set-up and AA.

System is as follows:
Partner ACS R1.0 w/ Backup/Restore card
(3)* 206E Modules R4.1
Partner Mail VS R4.1 w/ 4port/20 mailbox card

I am going to be mapping 4 more CO lines in to the system for the new company. (3 voice, 1 fax)

I believe I read that the R1 processor does support Caller ID, I'm going to be moving the existing 3 lines from there to the 206E's (cause the other company doesn't use Caller ID) and will be hooking the new companys (3) voice lines in the Proc. because they do have caller ID service. Shouldn't have any issues here correct?

The system is currently set for (4) lines. When I program the extensions for the new company's lines, can I just override the buttons for the existing lines with the new lines, or do I need to program 4 new buttons for the 4 new lines on ALL the phones (system wide). I know I need to program each extension #301.

For right now the new company will have 5 extensions ; 4 system phone & 1 fax machine only. I think I know all the programming to set up the fax line extension. I'm not worried about mailboxes right now I just want to get this working first. I need all system phone extensions to all ring for all 3 CO lines. This should happen without any programming/default correct?

Thanks everybody, I have the programming guides for the systems and have read and pretty much understand what I need to do, I just don't want to mess up the other company's settings.

For the lines, yes, go into #301, and set up an extension the way you need. Then you can use #399 to copy those settings to the other extensions. As far as caller ID goes, you are correct. You wont be able to have any logging for CID, but no big deal.

Now, things to think about:

1. You will also need to change what lines get picked up by the auto attendant.

2. You only have 1 AA with a Partner MailVS R4.1.

3. All callers that go into vaoicemail and want to Zero out to get a "receptionist", will go to the call answer service operator (usually ext. 10)

Well the AA isn't to important for the new business; they're in sales and they on have 1 dept. so everyone answers all the calls! I guess once I get this set up I will tackle the mailbox portion of the set-up. Oh yeah for them caller ID is caller ID; just as long as they can see who's calling at that moment they'll be happy.

One thing I tried swapping the (3) CO lines off the Proc. and on to the 206E's to make way for the new companys CO lines that need the Proc space for CID and I could not get a dial tone. Do I need to do some programming to let the system know that these lines are in different ports now?

You will have to program your sets to pick up the respective lines. The Processor (slot 3) will be lines 1-3. The first 206 (slot 1) will be lines 4-5, the second 206 (slot 2) will be lines 6-7 and the third 206 (slot 4) will be lines 8-9.
So...the 3 lines that were originally L1,L2 and L3 have been moved and are now L4,L5 and L6. Use program #301 to assign specific lines to extensions.

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Bill

OK cool, I understood #301 but I wasn't thinking logically; had a brain fart! Makes sense now!

Your on the right track Krazy, like Mongo said program the existing phones using #301 and set ext 10,11 up for lines 4-7 when prompted to enter 1 to add line or 2 to delete line use option 3 and press the button on the phone where you want the line to appear. And when it comes time for VM set up consider using line ownership #208 to direct callers to a mail box for company #2. You can then prompt the caller " to reach Bob in sales dial *813 ( *8 will redirect the caller and send them to his extension 13 )"GO TIGERS"

One more thing the other company has AA set up for their lines. How do I program AA to let it know where the new lines are? And how do I program the new companys lines to not default to his ext10 if nobody answers the phones?

You don't program the AA to let it know where new lines are. You will have to remove Lines 1-3 from the VMS hunt group and assign the new lines to the VMS hunt group.

Yes I did exactly this, everything worked out great! I even got to show a guy up; he didn't think I was going to get this set-up to work, but I have been studying this system all week and checking out the forums, so I provided him wrong.
Only problem is that whenever someone calls the other business' 800# or local# both lines light up and the AA seems to be picking them both up at the sametime, causing a sort of echo of the AA message.
I believe this has something to do with the wiring prior to coming in to the Partner system, and we just noticed that this was happening when we did the adjustment to the system. What do you guys think?

You have asked that question in another post:
https://www.sundance-communications.com/forum/ultimatebb.php?/ubb/get_topic/f/5/t/002750.html
We don't need to chase the same rabbit in two posts.

Congrats on getting your system up and running. You have reaped from the collective years of experience from people on this forum.