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Joined: Mar 2009
Posts: 401
Member
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Member
Joined: Mar 2009
Posts: 401 |
I just got a call from an existing IP OFFICE client. System is down after an extended power failure..
On the remote, the VM box was active and I can start the Manager software but it cannot connect to the control unit.
I can't even PING the control unit address. Onsite, I rechecked the wiring is still intact and there are some unused red station ports showing.
I reset the power. Then pulled both station cards then replaced 1 card at a time, killing the power in between swaps..
I got nothing.
At this point, I believe I need a new control unit but although I've worked on this system for years I've never done a fresh install and unfamiliar with the licensing issues.
It is presently running 9.1.600
Can this s be as easy as: replace control unit, move both cards to the new carrier swap the SD card reconnect the cables power up and restore the last configuration file? (I have one from 11/30/2024 YAY! )
Or will there be a licensing issue? I remember needing to upgrade a system to 9.1 years ago but not sure THIS was the place.
Also I would like a recommendation of where I can purchase a control unit that has good support?
Thanks for your help!
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