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Joined: Nov 2006
Posts: 6
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After a week of no problems on a new installation (slot 1= 012E module ,slot 2 = Partner Messaging with 4-port card ,slot 3 = Partner ACS 7.0 91E) this afternoon the voicemail went out. Trying to intercom 777 results in a busy signal. I have powered down the system and reseated everything which did not help. When I hyperterminal into the messaging system I get an infinite message of: IDE_Controller::reset(): isBusy
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
What happens when you intercom dial you VM ports?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Nov 2006
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busy signal. cannot connect via the pc software either when i have it plugged into the network.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Just for kicks.............what VM ports do you have assigned and/or dialing.
And are the green lights lit on the cards.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Nov 2006
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after powering down and reseating a third time, it works now (3rd times a charm?). VM ports are assigned to 31-34, all had green lights even when it wasn't working. Even though its working now, im still nervouse as to what caused this.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
I would imagine it was the seating of the cards.
For some reason when they changed to the new style carriers a few years ago sometimes you must get rough with them when putting the cards in.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
Sounds like a hard drive problem developing to me. Don't think reseating the modules had anything to do with that message. Seen plenty of these with green lights that didn't work.
Next time it happens call your Avaya Business Partner and have him deal with it. You did buy the system from an Avaya Business partner didn't you?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Which release Partner Messaging did you put in?
And was it new...........no gray market?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
Definetly a hard drive problem. It is an accident waiting to happen
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Joined: Nov 2006
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The problem keeps happening so I guess it is a hard drive problem, company I bought it from is sending a replacement. Thank you all for your help.
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