sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Legend and Key Voice

Anybody know if single line ports on a Merlin Legend can be programmed to allow a Centrex (flash hook) type of transfer off property ?
Every time I try it, the flash brings back internal dial tone.The lines are from a internal PRI card.
Can a phantom ext be programmed to transfer off property by using flash hook transfer on same line?
We need this feature to operate through a Key Voice Interchange system.

Thanks

Well, it wouldn't be a Centrex transfer, then. It would either be a line-to-line transfer, where 2 B channels on the PRI are used, or a special type transfer, where the 2 B channels are freed up after the transfer is completed. I'm not sure if the Legend supports the latter, or whether the carrier also has to support that type transfer. The line-to-line would be the most straight-forward.

I agree that a line to line would be would do the job but the customer dosen't like the idea of tying up 2 channels per transfer.
I can't find anything that says a Legend can do this but thought I'd ask.

You CAN program Centrex Remote Call Forward, but it requires that the call come in on an Analog Centrex line. You program the extension with a # instead of 9, probably a pause, and the remote forward number.

If your situation, you would program an adjunct (phantom) extension with the Centrex Call Forwarding Number, and transfer the caller from the Key Voice to the forwarded extension.

However, the use of PRI seems to rule it out.

If the customer added analog centrex lines for this purpose, what would be needed in programming to set this up?

Remember, the call must come IN on a Centrex line to be able to be forwarded out via Centrex.

First, find out the release of the Legend, then check the Legend Pocket Reference to make sure that Centrex Remote Call Forward is available to you.

Then, I would create an adjunct (phantom) extension, allow it Remote Call Forward, and give it an Authorization Code so that you can program in the RCF number.

Then you go to any keyset, go off hook and dial #80, the authorization code for the extension and #, then *33 for forward, # for Centrex Forward (as opposed to 9 for Trunk to Trunk), then the Remote Number, and finally # to end the whole shebang.

The new lines will be installed on Fri.
As soon as that happends I'll try it and let you know.

Thanks

You did verify that the Legend you have is capable of centrex transfer before you had the customer order the lines???? right????

no matter how you do it..its still trk to trk transfer...once the inbound call hits the voice
board..then its up to the S/L station to access
outside DT and place the call...still 2 lines...
no centrex type transfer...
Is the Key Voice software capable of programming
a recall (swhk flash) on the inbound call..thats
the only way you'll get the centrex x-fer. Now your back to the PRI ckt. Getting outbound analog centrex lines won't help you here.
Just a thought!!!

Well, no, Centrex Remote Call Forward is NOT trunk to trunk. It's Flash, Pause, Dial Number, Disconnect. The Key Voice would simply do a transfer to an extension that is programmed with a Centrex RCF number. The Key (no pun intended) to this whole senario is that the call MUST come in on a Centrex line in the first place.