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I am using winspm 8.0 to remote login to a merlin. I have it set to manual(asst xfer). I use a anolog phone that is on a line split with a modem connected to my pc. Once i call my person on site, they hit xfer, *10, xfer. I hear the switch modem, then hit connect threw winspm but my modem doesn't does't give me any feed back that its trying to shake hands. I use the modem for other connections so I know it works. Can anyone help?
Thanks.
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Joined: Jul 2005
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funny you say that i have always had problems connecting remotely with my toshiba laptop
and when i connect it seems that it times out trying to input the password,but i have friends that have no problems now i just go to site
and bill more
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Joined: Jan 2004
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RIP Moderator
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When you hear the SWITCH MODEM, wait a couple of seconds and then hang up the Analog.
You may have to play with the timing of that hang up, or, you may have to move to an external modem that has a TEL Jack on it and gives better feedback.
Modem connections to this switch with WINSPM are tricky at best.
RULE NUMBER 2, "THINKIN' WON'T GET IT, YOU GOTTA KNOW!" RULE NUMBER 3, if you need TIER-3 SUPPORT on a LEGEND or MAGIX, go to http://home.comcast.net/~merlinman -
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Joined: Dec 2006
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Thanks for the feed back! I am using an external modem. I have the phone linked to the modem but no luck. If anyone else has any ides I'd greatly appreciate it.
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Joined: Jan 2004
Posts: 515
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Does the External Modem have a Phone Jack, as well as a Line Jack?
Your description sounds like you are "BRIDGING" onto the Line with the telephone.
I suggested an External Modem to allow the Modem to take over the call at the right time.
RULE NUMBER 2, "THINKIN' WON'T GET IT, YOU GOTTA KNOW!" RULE NUMBER 3, if you need TIER-3 SUPPORT on a LEGEND or MAGIX, go to http://home.comcast.net/~merlinman -
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Joined: Dec 2006
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Thaks for all your input.. I was able to get the program to work off my laptop.
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Joined: Jan 2007
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Can anyone help me with my WinSPM issue. After I have the site *10, i hear the tone. Click OK, but modem doesn't click on. Just sits there like nothing is going on. Can someone please Help. Thanks
Steven B
Celergy Networks
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Joined: Jul 2005
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when you make the call to the merlin thru SPM and is operator answered....they hit transfer *10 and hangup...if your modem protocols setting are correct..you with be connected...WinSPM R9
works the best for me w/ XP. what OS are you
using???
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Joined: Jan 2004
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Steven B has created another thread.
I am now closing this topic.
Steven B's questions and answers to same can be taken care of in the thread he opened titled:
SPM on Windows XP
RULE NUMBER 2, "THINKIN' WON'T GET IT, YOU GOTTA KNOW!" RULE NUMBER 3, if you need TIER-3 SUPPORT on a LEGEND or MAGIX, go to http://home.comcast.net/~merlinman -
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