atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Blips!

It seems when people call it, it rings about 4-5 times...but the designated "operator" lines are not ringing.

Then the phone blips and does like a "half ring" on the operator station and shoots the person into the day menu.

Sounds like your phones are set to Delayed Ring instead of Immediate Ring, and your Auto Attendant is set to answer on the 4th Ring ("Delayed" on an ACS R1)

So an incoming call is ringing in, but the phones are not making a ringing sound. Then on the 4th ring cycle, the phones start ringing, but at the same time to Auto Attendant grabs the call, thus the "half ring".

Look in the manual under Centralized Telephone Programming for instructions on checking and setting the ringing options for phones.

Also, this might be a coincedence, but the problem only happens during the latter part of the day.

We do not have a "Night-menu" programmed, perhaps after a certain time the night menu clicks on??

Maybe this option was initally set up and reset itself when I reset the voicemail boxes?

This is all conjecture, but I figure more information could help shed some light on the subject.

You hit the nail on the head TTT, It seems my reset caused the Abbr Ring to reset to Active on the phones which typically ring.

Kudos and thanks for the help yet again guys!!!

Hmm, Our fix didn't seem to correct the problem. It's Blipping again (usually does all morning). Any more suggestions?

I wonder if Outcalling is assigned to a mailbox and the outcalling number has no 9 in front of it, so it dials an ex instead? Just a thought...

Interesting idea, however, we do not use a # to dial outside numbers, the option is disabled.

I still find it strange that it will work after a certain time of day, this problem is non-existant after noon.

There is nothing on your system that would control anything according to time.

Touch Tone Tommy presents the most plausable cause but you lack the understanding of Partner programming to check the items mentioned and make the necessary changes.

You chose to ignore my request to PM me with what you did to "reset the voicemail settings".

So, it seems we are going around chasing our tails here. We have no idea what you did and only your version of how the system behaves. Somebody who is experienced with Partner and actually on site might see things completely different which brings us to the purpose of this forum.

We are not a replacement for an experienced dealer tech on site. We can answer simple questions relating to items in the user documentation. Your problem is beyond that and the scope of this forum.

At this point I would strongly suggest that you contact a local Avaya Business Partner who will be able to diagnose and correct your problem without further disruption of your business.

-Hal

Items were checked according to the P&U manual (lack of understanding, lol).

I ignored your PM request in order to pool forum resources.

And as for me not describing what I did to reset the settings, try reading the posts I made (and that you responded to) they describe the exact procedure code I used.

I was just trying to get some feedback from the forum, I thought it could be an easy fix. Apologies for getting you so upset hbliss!!

I'll come back to this thread when the issue is resolved.

Problem Fixed-

Did some research in the P&U and decided to check out the delayed ring status on my lines.

Appears that my 2nd line was set as a Delayed Ring (which gave the illusion of it not occuring in the morning, since the call volume was less).

Thanks for your patience.