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Joined: Dec 2004
Posts: 49
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Joined: Dec 2004
Posts: 49 |
On the Partner Systems, is there a way to screen calls or does the Voicemail allow the caller to announce their name prior to transferring to the extension?
I don't mean listening to the caller while they leave a message then intercepting the call.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
If it is a supervised transfer the tranfering party can announce the call to the recieving party.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Nov 2005
Posts: 828
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Joined: Nov 2005
Posts: 828 |
Partner family does not support an automated screened transfer via any of the automated attendant products. In theory, you could use a 3rd party auto attend that supported screened transfer...
Mike
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Joined: Feb 2005
Posts: 12,359 Likes: 4
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Joined: Feb 2005
Posts: 12,359 Likes: 4 |
To make it clear, it would have to be manually transferred call. Somebody would answer and transfer the call to the requested extension. If the person who transfered the call doesn't hang up they can converse with the extension owner as to who the caller is. Once they hang up the caller is connected with the extension.
So the answer to your question is no, the messaging system does not allow the caller to announce their name, that's what CID is for.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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