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Joined: Aug 2005
Posts: 31
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Member
Joined: Aug 2005
Posts: 31 |
I have a question mostly on how, if possible to record the time that calls are on hold or park.
I spoke with my tech rep for my call accounting software and he said that our phone system doesn't have that capability.
If that is so, where is the deficiency? Is it the hardware or software (delta server) or?
Our delta server version is 5.0.14.
Thanks ahead of time!
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Yes the IPO will dump hold times and park times.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Feb 2007
Posts: 13
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Joined: Feb 2007
Posts: 13 |
On the avaya ip office 406 we are trying to do a voip, we are on version 3.1 software, can any of you come up with a step by step guide on what to do, i basically want to compare it with another 1 i have
cheers
Telecom 2k7
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Joined: Oct 2001
Posts: 6,160
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Member
Joined: Oct 2001
Posts: 6,160 |
Telecom2k7,
Welcome to the board. Please start a new thread for your question.
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Joined: Feb 2007
Posts: 13
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Joined: Feb 2007
Posts: 13 |
kk cheers, have done now 
Telecom 2k7
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