sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Call restriction in Avaya IP Office 406

I am new at configuring Avaya IP Office, my company has had this PBX for 3 years now and they want me to see what other features are available that they can use, there's practically nobody in charge of it and there have been no changes since its installation. The people they bought it from, came to the building, installed the whole thing and now I am trying to figure out how to do some call restriction since, right now, everyone can do any kind of callls, LD and International included.

There is a system short code in the configuration that routes ALL external calls through a E1 PRI and the parameters are set as follows:

Short Code: 0N
Telephone Number: N
Line Group ID: 0
Feature: Dial
Locale: <none>
Force Account Code: <not selected>

From the documentation I understand that the way to do some call restriction is by creating an Account Code and then tick the "Force Account Code" checkbox in the short code configuration form. I already created a very simple account code and here's what I've done...

Test User with the following user Short Codes:

First user short code

Short Code: 7N
Telephone Number: N
Line Group ID: 0
Feature: Dial
Locale: <none>
Force Account Code: <not selected>

Second user short code

Short Code: 7XXXXXXXXXX
Telephone Number: N
Line Group ID: 0
Feature: Dial
Locale: <none>
Force Account Code: <checked>

I am located in Spain and ANY national or local number (including mobile phones) has 9 digits, so the second short code was created for international calls that are the only ones I want to restrict, and they are mostly longer than 10 digits, that's the reason for the 10 X's.

In the documentation I read that in such case, when someone dials 7 and then a number shorter that 10 digits, the short code matched is going to be "7N", if they dial 10 digits or more, they are going to match "7XXXXXXXXXX". So when someone dials an international number (testing this with a 14 digits long international number -after the 7-), it asks me for the password, but when I dial a 9 digits long no., it does nothing, in CallStatus I can even see that no pattern is matched because I can see the "7" at the beginning.

Further testing has shown that only ONE short code works, it can be either the X's or the N one, it basically depends on the order I create them under userthe short codes, if I create the 7N first, then I can dial any number and all calls go through, I am never asked for the account code (that is set to forced for the 7XX...), and if I create the 7XXXXXXXXXX, when I dial international numbers I am correctly asked to enter the account code, however calls to 9 digits long numbers are never completed because it seems like the system doesn't even see the "7N" pattern, it tries to match the one with 7XXXXXXXXXX, I never get to dial 10 digits after the 7 so after the interdigit timeout, I get busy tone.

I don't know exactly what IP Office version we are running (where do I check that?) but I believe it's 2.1 something...

I am even wondering if this is supposed to work or if this is a valid configuration... can anyone help me out here? thanks in advance...

Tanya.

for software version, open up manager and connect to the system. Click on file, advanced, upgrade...it will show your current version number. You should definitey upgrade to the latest version but be careful and make a backup before you do anything or better yet get a certified tech out to do the upgrades. I've been working on these for almost three years and have had a couple nightmare upgrades...

As far as the restrictions go...in manager, click on help and search for "user restrictions". You can create short codes in there and name the restriction and then apply the named restriction to the users you want it to apply to. Do you really want to use forced account codes?

As far as having trouble with the 7N and 7XXXXXXXXX short codes try putting a semi colon at the end of the 7N short code otherwise the two conflict...go to help in manager and lookup shortcode characters..

Hope that helps

Hello Riceta

From the documentation I understand that the way to do some call restriction is by creating an Account Code and then tick the "Force Account Code" checkbox in the short code configuration form. I already created a very simple account code and here's what I've done...

Note that you have also the option to restrict calls via system codes and user rights, I mean when you dial 0XXXX the system detects it and drives it to a busy tone.
When some code numbers or masks (you build it from the first common digits) drive your call to a busy tone you’re restricting LD calls without setting account codes.

You must define first some profiles in the section user rights > short codes
If you select “apply user values” al the user values within that profiles will be constrained to the short codes you define.
If you select “not part of user rights” the values within the user > short codes will have priority.

After having defined the user rights profile you select user rights > user rights membership and select all the user which apply.

As a rule of thumb, everything that’s not expressively forbidden, is allowed.


(si necesitas mas claridad, soy colombiano y hablo español, a veces la documentación traducida no es muy clara la verdad)