atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner ACS R-6 losing extension call forwarding

Partner ACS R6 5 slot carrier 3-308 cards and Partner Messaging R1 in slot 5......
I have a customer who has uses extension remote call forwarding set via Partner Messaging R1 selector code 5 to an outside emergency number as a permanent programmed option. It normally works very well, in fact the idea for it was given by one of the forum members here. Here's the problem which is driving me nuts: Every few weeks the extension associated with the remote call forwarding (32) loses the CF. There is no system phone associated with it...the customer has a straight station plugged directly into the 308 card and only uses it to reprogram the call forwarding #11...32.....80 speed dial for the emergency tel number whenever it is lost. Is there any chance if auto system backup is enabled that this would cancel out the user generated call forwarding when it does this once a month or does the system itself have some sort of feature code timeout? Thanks for any ideas...Fred Stetter

It may heppend only if system looses power some time. if you do not have UPS try to install one. 30 min will be good to try. If you do have UPS see or battery hold power for the time it has to.

Vadim

If you want to rule out the automatic backups as a possible cause, try the following, (preferably when the phones are clear to mimic an actual 2am scenario):

a) Test and make sure call forwarding is working; if it's not, reprogram it and check again.

b) Change the system date/time to the 1st day of the next month, 01:58am.

Automatic backups should kick in in two minutes. Wait for it to complete.

c) Test call forwarding again to see if it's broken.

d) Set system time/date to the correct current settings.

You could always switch the selector code to use centrex transfer. This would keep it working all the time.

Just have them add call transfer to all the lines going into the system and program the AA to use the Centrex transfer feature.

It's most likely because of a power problem, that is the one drawback of using that method. Have you noticed other features being cancelled also like Do No Disturb and HFAI if set on other phones? That would be the tipoff. Auto System Backup wouldn't be the cause, someone doing a restore would but I assume you would know about that. I would install a UPS which is always a good idea anyway. Then see what happens.

ALLIN1: Your idea would be good except they would have to have Centrex. The call transfer feature is not usually available by itself- I wish it were.

-Hal

I agree with Hal, I have a customer that is always losing power and the call forward on the phone always has to be reset.

Hal.

Here in OK it is available by it self from every carrier. Some of the carriers call it differently Enhanced Call Forward, Enhanced transfer, or just plain ole Call Transfer Disconnect.

All Class 5 phone switches have the ability and most carriers get the option. Just a matter of what they call it.

Not here in the land of Verizon.

-Hal

The capabilities of a class 5 switch and what the owner of that switch makes available (with regard to features) are two different things. ALL current CO switches can pretty much do anything you can imagine, but only if the owner is willing to give or sell these features.

It's not a matter of what the switch can do: It's a matter of what the owner will ALLOW it to do.

Verizon owns the former GTE and Bell Atlantic territories around here in Virginia. We have customers literally across the street from each other that are now Verizon customers, but can't get the same features. We have boundaries that literally "zig-zag" along a single street. After the merger, Verizon now owns about 75% of Virginia's exchange territories, but they still operate under the old rules when they were two separate companies.

Verizon was very careful in their merger to keep Bell Atlantic and GTE running as separate entities. They did this so that any state-mandated agreements, rules, rates, etc. would remain untouched. This is why they are one company, but act like many.

Remember: It's not the switch, it's the owner that determines what's available to the subscriber.