atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Avaya IP Office - VOIP

You almost certainly have an IP packet routing issue. Could be in any number of places...
Mike

ive sent the config off now to be tested and to see where i may have gone wrong,

the pc was the problem with not being able to open the manager, it was a crap one that has been binned now lol,

whats happening now is the vpn is set up with to dratex routers and everything gets accepeted on the ip phones but now on them it says tftp error and if you leave it a while it says discover 192.168.42.1 which is the avaya ip address.

also from the newport if you ring an ip extension it will ring your end but will do nothing on the actuall ip phone and it will go 2 voicemail?

any suggestions what it is?

cheers

kyle

As before, you're almost certainly having an IP routing issue - deep enough that it is beyond the viable scope of this board to figure out. Best bet is to get a competent Avaya Business Partner on site to assist in troubleshooting.
Mike

hey guys,

i have reported and what theyh think is, it may be there is some sort of firewall (but i have been told by the it guy none is set up) or its a problem with the ports not being activated:

https://marketingtools.avaya.com/knowledgebase

go to find an type in ip ports, and choose the 2nd option once found.

so hopefully we can sort it, ill let you all know how i get on.

cheers for all your advice

kyle

Hello Everybody

As an Avaya gear newbie (just 3 months in it) browsing Avaya website still drives me crazy at some times, could some of you point me how to find these "cheat sheets", do your remember the document_tittle or the link, or the website section?

thanks a lot

Hey all,

just to let you all know we have solved the voip.
i was playing about on the ip phone one day this week and what i did was go through every setting, and this is what i found.

The problem was a setting called 802.Q that comes up on the phone, this is a wireless setting, and that was affecting the phone from finding our router, which in turn made it not find the avaya.

the settings that came up on the phone were:
Phone IP:(An IP in range of the router)
Call SV: (The IP of the Avaya)
Call SV Port: default as 1719 (leave)
Router: (The local router IP Address)
Mask: (generally - 255.255.255.0)
File SV: (The PC thats running voicemail etc
802.11 (change to off)
VLAN: Ignored

cheers guys for all your help, i have learnt a lot by installing this VOIP.

cheers

Kyle