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Anyone out there having problems with Telepacific?
I've got several Telepacific customers with limited or no service. I've called them and get a
recording saying that their closed. Even their 24 hour support line says their closed. Can't seem to get a hold of anyone there.

I used Telepacific for several years and while the cuts went well everything went downhill.

I had customers screaming that the bill didn't match the contract.

I had a down customer call TP and the first question the tech asked was "Did you pay your bill?"

I had to threaten them with moving everyone I had recommended to get them to cancel 1 of 4 T-1s. The national distributor insisted on them being on their network and they wanted the customer to pay for 46 months of not using it. Unreal. The customer was willing to pay the install, 2 months they used, the salesmans commission and some reasonable fee to cancel. TP took over six months before they finally gave in and did a fair deal.

Nice people in the install, lousy, lousy management.

I left them and went to another T-1 vendor that has poor salesmen, a salesman that stole data sales from me, etc.

I am really, really depressed about these guys.

If you have anyone really great to recommend, I would be happy to talk to them.

Thanks, Bunnie

Are either of you still having issues?

Phonemeister: You are welcome to contact me directly and I will get to the bottom of your service issue.

Bunnie: I apologize for the billing issue. Before we send out a customer's first bill we have an analyst review the order and bill to double check everything is correct. You are welcome to contact me directly about the customer with issues. Our customer churn rate is the lowest in the industry (less than 1%) and we are doing everything we can to keep customers happy - let me know if there is anything I can do to assist you or your customer. And I certainly won't steal any data sales from you if you have customers looking for voice only!

Telepacific,
Thanks for the offer. The problem did get resolved later that day. However, I never got a call back from the support staff which I left a message for or from my sales rep. Instead, I learned about what had happened from my customer the next day.

I could give you a chapter and verse, but the day I had a great customer call me up and say, "Bunnie, what did you do to me?" was one of the worst days in the phone business. The billing did not match his contract, he had six months of documented calls not being returned. It took every bit of pressure I could manage to get TP to bill according to the contract.

A very nice customer down in Carson had his T-1 go down and called the NOC. The tech's first question was "Well did you pay your bill?" I left two messages for his supervisor, neither which were returned.

We needed to get Q-sig for a customer in Van Nuys to the Garden Grove office. We got a quote from TP that did not include Q-sig. TP wanted the entire amount due on the months of the contract when they couldn't deliver the service he needed. He left anyway.

Telepacific and Paetec have been my two principal vendors for the last ten years. The technical staff at TP was excellent, I have "fired" staff at another vendor and have only two people I will work with on cuts.

I don't need to do a lot of laundry here, but I had a disasterous cut a week ago because I thought I never got a cut sheet after several requests. It was, I found out later, burried at the bottom of four pages of emails that went back and forth. My requests to higher and higher management to take care of this customer have been ignored.

I showed up with 2K of PRI equipment last Tuesday to do a cut only to find out that the salesman I had "fired" for stealing data sales had done it again and the monthly was now so high that the customer declined the cut. Phone calls to his boss and two levels higher management have not been returned in 6 days.

Tonight I sent a Bunnie-Gram to the left coast regional manager who had gotten a copy of my email and who has ignored me to remember the Boy Scout motto: Be Prepared.

I could just leave this vendor, but instead I am looking for someone who knows the home number of the COO and I want to expalin everything to him or her personally at length and then see how much he or she thinks of the management at the Culver City office.

I hope that they will find that they have ignored me and my customers problems at their peril.

I have found one thread among my most used equipment vendor and my two T-1 providers, good equipment, disasterous management.

I don't want to go through training any more management about ethics, they are supposed to know that and perform well in that field.

I love this business because on a daily basis there are problems to resolve and people who do a good job to help and people I can help. Unfortunately, incompetence starts with the lowest level of management.

Paige has taken over my Samsung customers. She had a 500 that has been erratically flashing lights since it was installed and we could never be there to see it and tech support swore up and down that they had never seen the problem according to her.

Finally she got an engineer somewhere who asked the software level and when told, immediately knew the problem. That was a software level with bugs that was never released for sale, but that was the software we were sold, brand new, with the 500 cabinet. Indeed, tech support was telling the truth, they had never seen the problem because evidently we had the only card of defective software out there, but then maybe others had the same situation and the customer did not complain.

The finest people in the phone business punch down wires and the worst people in the phone business have never punched down a wire and consider themselves to be executives. Enough said.

Phonemeister, I don't know why you didn't get a call back but telepacific's network was down that morning. We got plenty of calls from customers too.