sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner Messaging Remote Nite/Day Service

Can a user call in remotely and change from Nite to Day service. I can't seem to find a way unless they re-record the AA Greeting remotely.

This is on an ACS 7.0 with Partner Messaging 7.0

Thanks Rick

I suppose you could go in and change the Schedule Controller for the particular AA remotely but that is going to be a PITA just because somebody forgot to put Night Service on.

If it suits the application you might just let the Schedule Controller do the changes rather than the night service button. Note that the Schedule Controller will only change the AA menu prompt from day to night and back not line ringing which can only be controlled by the switch.

-Hal

Just call into the System Administrator's mailbox, and set a temporary closure. Be sure to make the starting time a few minutes after the current time. You don't have to use the temporary greeting if it's not needed.

Thanks for the replys. This isn't in case the nite button is not pressed, but when it is pressed and the customer can't(or wont) physically get to the business, but still wishing to look like they are open with the standard day greeting played to the callers. In the night greeting they wish to tell the customer right up front that they are "Closed"!

I will try the "Temporary Schedule" in the Schedule Options if when set to "Open" it plays the "Day Greeting". I'm testing it now. It works! I enjoyed playing with it - I'll have to see if the customer likes it.

Thanks for the mention about the "rings"!