sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Completely lost...

The electric company came in last night and said they would need to shut our power off for some repairs. I shut down all PC's and didn't even think about the phones. When I came in today none of the phones were working. The electric Co. came out and reset a breaker this afternoon and magically the phones were back on.

However, when a call comes in now it rings once, shortly, and then says, "Your call is being transfered to the attendant." Can't pick up VM. Can't page. No caller ID.

I have a feeling this system may be a dinosaur. I inherited it from a company that recently went out of business. They didn't have a manual that I could find, and I looked online with no success.

Feature 59 says:
PACS R7.0 91E

I haven't a clue so any help/advise would be greatly appreciated. Thanks in advance.

You lost all of the programming. You could try a restore. Hopefully auto backup was turned on.


There is an issue with the ACS R7 that the backup batteries don't actually hold the backup

Your installers should be able to walk you thru the restore procedure over the phone

Bugs killed the dinosaurs !

not at all , current release even if you have no backup programing from scratch is 20- 30 min for a experienced tech

if you don't currently have a vendor click on the installers link at the top of the page here to find someone in your area

Unfortunately the problem goes deeper than that. Until the most recent patch the ACS R7 lost it's programming on power interruption. This is just one known bug and the reason many of us will only sell the R6.

The only real difference between the R6 and R7 is that the R7 provides two more lines and one extra extension. The feature set is the same and both are in current production.

Not only are you going to have to reprogram, you are going to have to get a tech who can either install the patch or replace the R7 with an R6.

-Hal

rmunie,
As stated above, if the original installer did a back up of the system either to the PC card or internal memory after installation. Then to get things back to normal all you need to do is a system restore.
Your R.7 isn't a dinosaur, but you do need to contact your original installer or local Avaya Business Partner and have it flashed to a PACS R7.0 91K instead of "E". It's just a software patch that corrects the memory lost issue with the earlier R.7 platform.

Once the processor is flashed to the "K" level, and if any of the phone lines have Caller ID service, the system's TOD clock will be automatically adjusted based on the record's timestamp.

Thanks for all of the input guys. I'm getting our tech out here to have the system reprogrammed.

Another question. We have 12 phones total with 8 lines available for calls and 2 dedicated fax lines (10 total). Is this system capable of programing direct phone numbers to each phone? It's a feature we will need to implement at some point, however I'm not sure if the system can do it.

Thanks again.

Your eight lines are in a CO hunt? Direct lines would be advisable.