sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems 1800 numbers problem

Hey guys, I have a customer who has trouble dialling 1-800 numbers. This problem just started happening when one of their trunk providers stopped providing 1-800 access. I have now routed calls thru another T-1 which has 1-800 access, yet when dialling over that trunk group, I get the message "you have dialled a number to which long distance charges apply, please dial the digit 1 and then your number". This makes no sense to me, as I am using the same ars entry, just changed route-patterns. Below is a list trace if it helps. BTW I already tried inserting a 1 in the route-pattern to no success.


13:18:16 term station 45 cid 0x1b4e
13:18:16 dial 918008722881 route:PREFIX|FNPA|ARS
13:18:16 term trunk-group 2 cid 0x1b4e
13:18:16 dial 918008722881 route:PREFIX|FNPA|ARS
13:18:16 route-pattern 4 preference 1 cid 0x1b4e
13:18:16 seize trunk-group 2 member 21 cid 0x1b4e
13:18:16 Calling Number & Name NO-CPNumber NO-CPName
13:18:16 Proceed trunk-group 2 member 21 cid 0x1b4e
13:18:20 idle trunk-group 2 member 1 cid 0x1b4e

Can you post your route pattern? I would start by making a change the pfx mrk on your route pattern.

Liguiedvw is right...please post "route pattern 4" so we can take a look.

Sorry guys for the delay

display route-pattern 4 Page 1 of 3
Pattern Number: 4 Pattern Name: 1800
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 2 5 n user
2: n user
3: n user
4: n user
5: n user
6: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR
0 1 2 3 4 W Request Dgts Format
Subaddress
1: y y y y y n n rest none
2: y y y y y n n rest none
3: y y y y y n n rest none
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none

I would first enter the home area code in the NPA and enter a 1 in the pfx mrk.

You should be using a prefix mark for all routes that are not TIE trunks.

the site seems to not like my pastes, here it is again.... with the changes ... and the same result.\
https://pastebin.com/m3013c92c

In your ARS table, what call type do you use for 1800? fnpa?

yes, fnpa... sorry for the long time in between responses.

I don't see any reason why this shouldn't work. I would try another prefix mark first. If still no go, then I would open a ticket with the provider of your T1. The call is hitting the trunk but for some reason the trunk doesn't like it.

Valid enteries for prefix mark are 0 through 4.

Also try removing the area codein the NPA. I know I said to put it there, but try it without it as well.

Thanks, I have tried all that and still no dice.... I had a ticket open with the T carrier since the problem began, seeing as there were NO changes made to the 8720 when it stopped working.