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Joined: Jan 2007
Posts: 123
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Joined: Jan 2007
Posts: 123 |
Guys,
I have a customer who has a partner r7 installed in her house, and she wants to be able to have all extensions join in on active calls. I turned privacy off and even programmed a privacy button so the users could turn it on and off, but it is not working as intended. With privacy off in the system, and off by the button, users are still not able to pickup an ongoing call on line 1 (or any other line). Any thoughts/suggestions ?
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
I'm thinking some of the early release R.7's had a problem with privacy.
What version is the R.7 you are working with?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
It is a release issue - when the R7's first had the problem of not retaining their programming during a power failure, the 1st patch made available also caused permanent privacy.
You need to patch up to "K" revision.
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Joined: Jan 2007
Posts: 123
Member
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Member
Joined: Jan 2007
Posts: 123 |
O.K. , I was thinking it was something to do with software. Now the question is, how the *%$# do I get this .bin file to my pcmcia backup/restore card ? eFlashtools is no more ....
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
You can't use the backup/restore card. Must have a 8mb linear flash card.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jan 2007
Posts: 123
Member
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Joined: Jan 2007
Posts: 123 |
ok this is nuts, is there a guide that you know of mdaniel ? I really need to get this done for my customer, as she is really complaining about not being able to turn off privacy
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Have you tried you equip vendor? They should be able to send you a flash card to upgrade the R.7.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jan 2007
Posts: 123
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Joined: Jan 2007
Posts: 123 |
I'll try that route, thanks.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Sep 2005
Posts: 38
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Joined: Sep 2005
Posts: 38 |
Hello,
I seem to have a hard time getting an upgrade card from my vendor. Saying that they are in short supply. Does anyone know where I can get a card to upgrade the 3 or 4 R7 systems I have?
Thanks,
-jr
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