Call forwarding problem

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Call forwarding problem #86766 10/15/07 05:28 AM
Joined: Apr 2007 Posts: 8 New York City camtese Member
camtese Member Joined: Apr 2007 Posts: 8 New York City	We have a Avaya Definity system and there is an answer cover group. when more than one call comes in it works when the forwarding is internal, if we forward externally only one call works, the second, third... calls get a busy signal. Is there anyone out there that can give some advice. HELP. Thank you.

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Re: Call forwarding problem #86767 10/15/07 06:05 AM
Joined: Jan 2007 Posts: 1,951 Likes: 2 Sioux Falls dagwoodsystems RIP
dagwoodsystems RIP Joined: Jan 2007 Posts: 1,951 Likes: 2 Sioux Falls	What you describe makes sense if you are forwarding to an off-group number (one that doesn't hunt). Can the external number receive more than one call at a time? "Press play and record at the same time" -- Tim Alberstein

Re: Call forwarding problem #86768 10/15/07 06:29 AM
Joined: Apr 2007 Posts: 8 New York City camtese Member
camtese Member Joined: Apr 2007 Posts: 8 New York City	The external number is capable of receiving numerous calls a the same time. Thank you.

Re: Call forwarding problem #86769 10/15/07 06:49 AM
Joined: Apr 2005 Posts: 1,138 NJ, USA, Earth. liquidvw Member
liquidvw Member Joined: Apr 2005 Posts: 1,138 NJ, USA, Earth.	Please run a list trace and show both a failed and sucessful call.

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