web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#87206 11/12/07 02:18 AM
Joined: May 2005
Posts: 16
Member
Member
Offline
Joined: May 2005
Posts: 16
Hello everyone - my customer's extension 101 and 107 can't call out. You get a busy signal when trying. Looked under extensions - restrictions and is set to no restriction. the only thing i have changed is while there to look at a call accounting issue, extension 101 had a primary cover 105 button on it which I removed. Prior to this site visit everything was fine. I can't imagine that would do it, but I don't work on these much anymore. Any Ideas???

Thanks in advance

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Jul 2001
Posts: 3,347
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,347
Likes: 10
Check Forced Account Code for those two extensions.

Joined: May 2005
Posts: 16
Member
Member
Offline
Joined: May 2005
Posts: 16
That checks out fine. Everything was working fine up until we removed the primary cover button for X105 from X101. There we not other changes made.

Joined: Jul 2001
Posts: 3,347
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,347
Likes: 10
Well, then the usual solution is to do a print of those two stations, along with one that behaves peoperly. Then do a stare and compare to find and differences.

They can be restricted through FRL, restriction, forced account code, night service with exclusions, and some other ways I can't think of off the top of my head.

Joined: Apr 2006
Posts: 32
Member
Member
Offline
Joined: Apr 2006
Posts: 32
I had these type of problem on my Legend R7, V10 system. you can try the following methods:
1. Line or restriction copy - copy from X102 or 103 to 101. If not working, then
2. replace module. if not working, then
3. switch bad extension ports to unused ports, and renumber them or
4. reprogram the processor from default.
Good luck!

Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
***
Moderator-ESI, Shoretel
***
Joined: Aug 2002
Posts: 2,608
#3 it was. Never figured out why they became restricted for no reason. Gotta love the Legend!!


Link Copied to Clipboard
Newest Topics
NEC IP Phones
by juno - 04/04/25 09:05 AM
NEC IP phones rebooting
by jpet621 - 04/03/25 03:03 PM
SV9100 store hours mailbox
by muddybl - 04/03/25 02:10 PM
Samsung Os 7400 Pri Caller Id No Info
by John807 - 04/02/25 06:19 PM
Forum Statistics
Forums84
Topics94,512
Posts639,934
Members49,844
Most Online5,661
May 23rd, 2018
Newest Members
yeloshak, ty3995, Sippy, sersmith, Taddeo
49,844 Registered Users
Top Posters(30 Days)
Toner 8
Taddeo 5
dexman 3
DeanB 2
Who's Online Now
1 members (BobRobert), 156 guests, and 44 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0