atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems multiple transfers to a calling group?

On a Partner ACS, we usually have our IVR device transfer to a calling group, 71,72,73 etc. Have a larger store with many ports, and we are having an issue.

If one person wishes to transfer, calls go through every time. In a situation where a transferred call is ringing the group, not yet answered, and someone else wants to ring the same group, the second caller is immediately looped back to the main menu of our device.

Is there a way to have multiple calls go to the group, or some provision for a second ring path?

Any and all help is always appreciated.
Frank

No, a calling group can only handle one call at a time. It gets looped back because your AA gets a busy and apparently that's how they have it handle it. You could have your AA wait until someone picks up the first call and the group becomes free but I doubt that information is passed from the ACS to your IVR from hunt groups 1-6. I suspect that if you program your IVR ports for hunt group 7 and look at the information passed it might be there. Then all you have to do is make your AA do something with it.

I believe that this is the problem your company had with the unit I installed. At my suggestion I put the ports in hunt group 7 and your guys looked at the information passed (I also had a digit grabber connected) and changed the firmware to handle it. That IVR works that way to this day.

-Hal

the issue with using hunt group 7, VM group, is the time sync to the 1st VM port every 30 minutes. Makes the IVR think it is a "no dtmf" call and send the beep beep through.

Thanks for the info Hal, always appreciated.