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Joined: Oct 2001
Posts: 4,043
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Joined: Oct 2001
Posts: 4,043 |
I have a client with an ACS R3& VS mail 5
who would like some kind of CTI with screen pops and dial through the computer as well as unified voicemail.
Any recommendations ? :shrug:
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Thanks, G
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Unified voice mail will require a Partner Messaging, and an Exchange Server.
Dial through computer can be done with a modem in the computer plugged into the Aux jack of the set. The computer's software should have a pop-up to dial, the modem will dial through the extension, the user will lift the handset to bridge onto the call, then they will have to click something to make the modem drop off of the call.
There is an "API" card available for the ACS that will cause the CID to be spit out of the SMDR port at the beginning of the call. This can be integraged with a database for the screen pops.
All of these integrations require stuff done "by others", as Avaya only provides the API card, leaves the integration to someone else.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Can you say "IPO"?  Sorry the bix made me do it.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Oct 2001
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I hear ya Mike but they just won't spend the money at this time.  Is the "Passageway" software an Avaya product? Is it still available and have any of you used it? ----------------- Thanks, G
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Passageway only works with Win95!
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Joined: Oct 2001
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Thanks TTT
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MrG
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