sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner 7 w/Vonage

Slow down here. Unless I missed something, how do you know ext 17 is the culprit. Do you actually see it go off-hook for an extended period via DSS button or are you seeing the ring indicator? What I'm getting at is that maybe you have a problem in the C.O. circuitry, either on Vonage's equipment or the C.O. port of the Partner that is causing the Ring-Trip. Swap Vonage lines around on the Partner and see where the trouble moves to, if it does move. Is something else is connected to the Vonage line, Alarm system, Fax, CCM, modem. C.O. protector? (No, I'm not a Multitech fan ) John C. (Not Garand)

lightninghorse- here it is they have 2 vonage router ( both 192.168.15.1). line 1-2 are out of 1 router and then 3-4 are out of another router. I see the call come in - the line go red and extension 17 go red. then both go out. I test it again and I see the multitech pick up.By looking at the light (rx) and (rs) then they go out. I've tried it on different extension same results. I think it's a network thing. If i put both multitechs in the same office( same network). Then all calls coming in would ring like normal. SO example mulittech is plugged into extension 17 and both multitechs are on the same network. the second multitech has a analog phone plugged in. A call comes in and all phones ring ( analog included). I can pick up w/ analog phone, transfer. Do all the things I want it to do. But once i only hook one multitech up. BAM..extension 17 picks up and hangs up. I'm lost and multitech ain't much help.

Network problem with whoever is your ISP? Didn't we have a story about some ISPs blocking voice packets? Here it is.

-Hal

I know that there has not been any activity on this for a couple of weeks, but LightSRC's last post

"they have 2 vonage router (both 192.168.15.1)."

has me wondering if that is not the problem. Shouldn't the routers have different IP addresses?

Are you trying to use the internet over this connection as well? Are there any QoS settings in place? It sounds like there could be a bandwidth issue. You got 4 Vonage lines and a remote IP extension all competing for bandwidth. Are you prioritizing voice over data?

Yeah, still a problem... Vontage doesn't support VOIP and doesn't support PBX. That way they cover their butts!! I can get the multitechs to work with my partner system at the house to my office network. Works great!!!!! Comcast at the house and DSL at the office. No lag time or sound problems. Any who. installed it back the the customer location and no go. When a call comes in the multitech pick's it up and then (looking at the front lights, transfers the call) but it hangs up the calls. It worked for a day or two. It is plugged into extension 17, set fir I ring. It worked like a regular phone. All phones rang..including the off site phone. I thought it might be the two routers with the same IP address, but they need to be that way per Vontage. 2 lines in one and 2 line in the other. I programmed both routers to allow the 10000 port.( multitech). Nothing has changed at locations. They have static IP addresses at both locations. (Multitech said they had to be static and now the customer is paying 60.00 more a month for static IP address and it's not working. The only thing different about the set up is vontage!! And they wouldn't help me, all they say is "we don't support that". NICE!!! Any idea's would be great..Spent many man hours on this for nothing....

You had your answer back at the beginning of this thread. Get rid of Vonage! You get what you pay for.

-Hal

I know, I know. I told the customer that , but she is ALL over ME!!! I wasn't the one to sell this Partner system w multitech. but as everyone knows, the tech gets the pain!! My boss, checked with Multitech and Avaya and they said yep. He told them they had vonage and both companies said it will work. Not knowing about Vonage is the problem. Maybe changing one router to a different ip address might work? But again they state, they don't support VOIP!! well, thanks

You definitely MUST change the one of the Vonage IP addresses. That's like designating 2 different jacks as extension 17. The address you posted is actually the Vonage routers' default. Change one to 192.168.15.2 or something, just make sure nothing else is using the new address.
It's obvious that the Multitechs, in setting up the call, get confused because you have 2 devices claiming to be the same address (I'm simplifying, it gets complicated). Let's just say it's like calling 17 and having 2 different people telling you they're Joe (if you manage to get through).