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Joined: Jan 2006
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Does anyone have any experiance with Partner and TAPI Applications ?
Definition of an I.T. expert: A Person with the telephone number of the Person with the answer.
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RIP Moderator
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There was a device called the PASSAGEWAY.
It was a direct connect from the Partner Set to the Serial port on the Computer. It had a dialer and a few other things.
The problem is they did not design it to work past Windows 98.
RULE NUMBER 2, "THINKIN' WON'T GET IT, YOU GOTTA KNOW!" RULE NUMBER 3, if you need TIER-3 SUPPORT on a LEGEND or MAGIX, go to http://home.comcast.net/~merlinman -
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Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
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There is also an "API" card available for the ACS, which causes CID to spit out of the SMDR port at the beginning of the call. But I don't know of any third party software to take advantage of it.
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Joined: Jan 2006
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Thanks for the input. what my customer is looking for is to coordinate caller ID with a customer file match up and screen pop. has anyone used "passageway" ?
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RIP Moderator-General
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Tommy...we ran into one location that was using the "API" card and had it interfaced with Goldmine and they had it working and seemed to love it...Didn't get to check it out much but they were getting screen pop's etc; Anyone else have any experience with this?
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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PARTNER ACS R7 and R6, with the optional SMDI software application, supports screen pops using Telcomp's "Pickup" program. Details can be found at: https://telcomp.com/avaya.pdf Ron Rogers PARTNER ACS Product Manager
Ron Rogers
New Product Introduction Manager
Avaya B5800 Branch Gateway
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Thank you ron! Ill give it a try and report back.
Definition of an I.T. expert: A Person with the telephone number of the Person with the answer.
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Joined: Jan 2006
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Ron telcomp came back server not found. Is this an AVAYA hosted web site/page? Or is Telecomp a software suport comp.
Definition of an I.T. expert: A Person with the telephone number of the Person with the answer.
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Definition of an I.T. expert: A Person with the telephone number of the Person with the answer.
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