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I have a Partner system that is acting strangely. x10 is an 18D phone. The other 4 phones are Partner 6s. The problem I am having is on x13. It has one of the 6s. When we try to pick up line 1 or line 2, we get nothing. If we pick up line 3, there is dialtone. I have checked line assignement multiple times. I have also checked another known good phone. Any ideas?
JR
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Joined: Dec 2005
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Spam Hunter
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Spam Hunter
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I wonder if those 2 buttons really are for lines 1 & 2.
Try connecting an 18D to x13, then press:
FEATURE 00 SYSTEM PROGRAM (left intercom button)
Then press the button for what would be line #1 and see what shows up on the display. Then check the button for line #2.
I Love FEATURE 00
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Dexman:
Thanks for the quick reply.
Good thinking. That's why you guys are pros.
I will try that and let you know.
JR
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Joined: Jun 2001
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Moderator-Avaya
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Moderator-Avaya
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From the 18-D at X10.
Do a #301 for x13. Then do a remove and put your lines back on X13.
Also may want to check and make sure that X13 doesn't have it's lines pooled.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Dexman:
I did connect an 18D phone. The lines show up like they should. When I query the button for line one, it does indeed show up as line 1. Same for line 2.
Michael, thanks for your reply. This is something I tried, namely removing and readding the lines. This didn't help.
Any other ideas?
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Do the green status LEDs illuminate when you try to grab either of the 2 lines?
I Love FEATURE 00
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Dexman:
No. Neither of the LEDs will illumninate.
If I leave the handset down and press a button for one of the lines, the Speaker and HFAI LEDs will light up. But I get nothing.
I have just noticed that if I pick up the handset, line 3 is selected.
Does that mean the lines are pooled? Or is there an issue with autoselect?
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Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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If 18D on ext.13 works fine then it is no problems with that ext. Have you tried swap phone from ext.13 with any other one? It's might be simply a bad buttons on the phone.
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Michael: Thanks for the reply. Seems to me I tried this as well. Went in and restricted the lines and then unrestricted them. I will check again though.
vad60: The 18D didn't "work". That means I could not get the lines with the 18D phone either. The only thing I was able to do with the 18D is verify that the relevant buttons were what x10 said they were. Otherwise, I have tried multiple know good phones at that extension. All with the same result.
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