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I might be misunderstanding what it should do, I need to make a button on a phone so the owner of the phone can listen in to whatever call is occurring on a different phone. I don't mind if the display of the monitored telephone says something but it has to be silent to the outside party.
Any ideas?

No, that is not what you need. If you need 1 user to be able to monitor another user calls, they must be in the same group (even a paging group would work.)

Then the user that wants to listen must have "can intrude" checked in the user>telephony tab.

All other users that will need to be moniotored must have the "cannot be intruded" un checked.

you can either make a button or use a short code.

The default is:
*99*N#
Call listen
N

Hope that helps.

I've tried this with both the short code and having a button programmed for it and get "NUMBER BUSY" on the display in both cases. The checkboxes are checked appropriately on the listener and listenee and both are in the same monitoring group. Any other ideas?

THat is all I can think of. There is no other programming other than that. You can email a copy of the config...I could take a look at it...

I sent Catalyst a copy of the logs and config and they believe that it's a bug and have opened a case with Avaya. I'll report back with what we find. Seems like a fairly basic thing to have work :-)