Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jul 2005
Posts: 119
Velcro Offline OP
Member
OP Offline
Member
Joined: Jul 2005
Posts: 119
I have an IP Office 403 (SW 3.2(61)) with a DS 30 expansion module that just stopped working. All I did was swap a couple of extensions physically from the DS30 and the control unit. Tech support helped me DTE the DS30 and it says TFTP poll sent but will not grab it's software/firmware and boot up. I have the TFTP server defined (the VMpro PC) and manager open. It's like there is no communication between the DS30 and the control unit. Suggestions?

Global Test Supply 728x90
Joined: May 2004
Posts: 1,604
Moderator-Avaya
*****
Online Content
Moderator-Avaya
*****
Joined: May 2004
Posts: 1,604
So, you are not seeing anything on the tftp window? When you plug it in, what color is on the light in the front?

WHen you hook up the DTE, do you get the info passing through on hyperterminal? Can you get a cursor prompt? I have never had to DTE an expansion module, but it should be the same as a control unit. (See the knowledgebase for DTE procedures.)

Joined: May 2004
Posts: 1,604
Moderator-Avaya
*****
Online Content
Moderator-Avaya
*****
Joined: May 2004
Posts: 1,604
Also, make sure that the "working directory" is mapped to the same folder where your .bin files are.(generally: C:\Program Files\Avaya\IP Office\Manager)

Maybe try the "iptel" tftp server from avaya. At least if the IPO is requesting a file that isn't in that directory, that tftp server will show the name of the file and the fact that it couldn't find it.

Joined: Jul 2005
Posts: 119
Velcro Offline OP
Member
OP Offline
Member
Joined: Jul 2005
Posts: 119
Yes. Did all that. Nothing showing in the TFTP view and light on front is red. Wound up replacing it with a 16 port DS expansion module and everything is working. Anyone know if there is anyone out there who may be able to repair the bad module? Thanks All!! John

Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
*****
Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
PM sent to Velcro on where to get card repaired.


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com

Link Copied to Clipboard
Advertising Sponsor
Most Recent 5 Post
Saying good by to all the rest of my toshiba
by SSPhone - 05/07/21 04:28 PM
IP Office 500 V2 crash
by Mercenary Roadie - 05/07/21 08:24 AM
Random characters on screen
by dougster - 05/06/21 06:49 PM
How to subscribe to get full access.
by Ruben - 05/05/21 09:29 PM
OS UNI Card Version Question
by RM SYSTEMS - 05/04/21 04:53 PM
Popular Topics (Views)
Forum Statistics
Forums93
Topics94,377
Posts639,660
Members49,454
Most Online5,661
May 23rd, 2018
Today's Birthdays
KWH, PulseDial
Newest Members
Andrea Sau, eos90066, Sonic, ERA, Mackino
49,454 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
defencebyte.com
Antiransomware
Global Test Supply
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 48
pvj 18
Ruben 15
bditech 11
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
www.aweber.com
landing page builder
Linked Banner to your Product or Website
NordVPN
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
33 members (mbhydro, nfcphoneman, sundance, nortelvoip, newtecky, BobRobert, dexman, pvj, Yoda, Mercenary Roadie, CyberLaw, jeffmoss26, nameless, JBean3329, Touch Tone Tommy, Curlycord, Bushmills, Carl Navarro, Professor Shadow, SSPhone, KRRath, Ruben, justbill, gelehu, dougster, Biztel Cuban Okie Tech, hitechcomm, mongo5150, www.telcom1.net, Skunky, MooreTel, metelcom, RonP), 460 guests, and 83 robots.
Key: Admin, Global Mod, Mod
vpnproxymaster
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud