sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Merlin Messaging Reboot Issue

This one is for any ex-Tier 3/4 Lucent/Avaya engineers.

Have a large (3-cabinet) Magix/Legend system running Magix R4,V7 - with an R4 Merlin Messaging.

Merlin Messaging does spordic "warm" resets during the workweek - interestingly NOT on weekends. Can happen several times a day - skip several days - happen next day once - then several times again. No particular pattern.

Processor error logs are "clean". Merlin Messaging error log - shows a "Watchdog Timeout" error - followed in a few seconds by a "Forced Reset" error - every time the system does a reboot.

Have replaced the messaging twice - same issue. Have put the messaging in a different carrier and slot - same issue.

Cisco routers use the "Watchdog" timer to prevent endless loops in some of their CPU functions - and the timeout does cause a router reset - but what this has to do with Merlin Messaging - I have no idea.

Has anyone ever run into this?? And - what can I try next??

Do you have remote access for Messaging via Internet? If you do that is the Answer. Unplug your Network cable from messaging if any and see how it would help.