|
|
|
|
Joined: Jan 2009
Posts: 6
Member
|
|
Member
Joined: Jan 2009
Posts: 6 |
HI – I’m trying to accomplish something that seems easy but after hours of trying to make it happen…I just seem to be missing something  Thanks! --Joe
|
|
|
|
|
Joined: Dec 2005
Posts: 9,181 Likes: 9
Spam Hunter
|
|
Spam Hunter
Joined: Dec 2005
Posts: 9,181 Likes: 9 |
To disable the auto attendant...
From ext 10 you will need to use #206, look at Group 7 and remove any lines assigned to the group.
That should start the ball rolling.
I Love FEATURE 00
|
|
|
|
|
Joined: Jan 2009
Posts: 6
Member
|
|
Member
Joined: Jan 2009
Posts: 6 |
dexman -
thanks for the reply!
I removed the lines from Group 7 but now we have not VM at all.
Would you by chance know how i can make ext 10's VM pickup after any certain ammount of rings?
Thanks again!
|
|
|
|
|
Joined: Dec 2005
Posts: 9,181 Likes: 9
Spam Hunter
|
|
Spam Hunter
Joined: Dec 2005
Posts: 9,181 Likes: 9 |
That is where Line Ownership comes into play. 
I Love FEATURE 00
|
|
|
|
|
Joined: Feb 2005
Posts: 12,354 Likes: 4
Member
|
|
Member
Joined: Feb 2005
Posts: 12,354 Likes: 4 |
I would like to have all three lines continue to ring on all five phones, but if nobody answers, the called will be directed to one VM (on ext. 10) instead of the caller being prompted to enter an extension. So if someone calls my office and nobody answers, they’ll just get the VM on extension 10.
When customers ask for that I tell them that they just paid $$$$ for an answering machine.
See Call Coverage, #208.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
|
Joined: Jan 2009
Posts: 6
Member
|
|
Member
Joined: Jan 2009
Posts: 6 |
I did setup ext 10 as Line ownership in teh VM system, but still no VM. Calls just ring and ring.
I also setup Line Coverage for lines to Data 10. Not sure if this was needed.
I know I'm close!
Do I need to setup a Hunt Group?
|
|
|
|
|
Joined: Feb 2005
Posts: 12,354 Likes: 4
Member
|
|
Member
Joined: Feb 2005
Posts: 12,354 Likes: 4 |
#208 or #206,7,3 ONE or the other, not both.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
|
Joined: Jan 2009
Posts: 6
Member
|
|
Member
Joined: Jan 2009
Posts: 6 |
Originally posted by hbiss:
When customers ask for that I tell them that they just paid $$$$ for an answering machine.
Hal - I agree that it would just be acting as an answering machine. When I had a large staff we did use the full functionality of the system...but with these hard economic times…I down to a skeleton crew in the office and don’t need this ability anymore. beleive me...I wish i still needed to use it
|
|
|
|
|
Joined: Jan 2009
Posts: 6
Member
|
|
Member
Joined: Jan 2009
Posts: 6 |
Originally posted by hbiss:
#208 or #206,7,3 ONE or the other, not both.
-Hal Hal - I did #208 (Line Coverage) and associated the lines to Data 10 (which is extension 10 correct?). I also verified that there's no lines associated in any group under #206 - including group 7! Third...I verified Line Ownership in the VM system that the lines are owned by ext 10. Still just rings and rings. Do I need to setup some type of # of rings before picking up? This just seems crazy! :confused:
|
|
|
|
|
Joined: Oct 2007
Posts: 80
Member
|
|
Member
Joined: Oct 2007
Posts: 80 |
oh,Is #310 Auto VM cover set on that extension 10. Also make sure in the PMVS 5 that the mailbox is set up for extension 10.
|
|
|
|
Forums84
Topics94,513
Posts639,939
Members49,844
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (justbill),
124
guests, and
51
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
