sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Ring Voltage on 509

We were taught that many times it is faster and more cost efficient to replace defective parts rather than just "black box" the item.

Well, I'm not going to say that I won't repair phones for customers by replacing plastics, displays and other parts as well as completely disassembling to clean them up from dirt and spills. That is when they aren't too far gone. If there is any kind of board problem they are going to get a new phone.

And yes, I have replaced power supplies in the mods- but not for the customer. These are mods removed for replacement with new. I'll use the mods for temporary spares or maybe to sell to someone who doesn't want to spend a lot and we only give a 90 day warranty. That's about as far as my sympathy goes.

The days of the 1A2 are over. There really isn't much you can repair today. I have never even seen a schematic or service information on anybodies equipment. Everything is all proprietary which means they don't want you inside it.

It might not be as cost effective for the customer to replace equipment but it certainly is for us. Not only do we not have to spend a lot of time and stock parts, we make more money selling new equipment and it carries a three year warranty.

Small market or anywhere else, we are not in business to give the customer a deal. We are in business to make money and do what is in the best interest of the customer at the same time.

-Hal

Wow. The business is not all sweet bliss. When someone takes the position that the customer is a pain in the ass, then that attitude will rub off on many around it. At best it hopefully taints only that customer's importance in our tech's eyes. And the customer knows and feels it. The fish stinks from the head down and if my guys openly bitch frenzy about a customer to others I stop it right there, not pity pot with them or I become the propogating smelly fishhead that allows the attitude to carryover when another difficult situation arises with the next customer. Yea some customers are very difficult and play too "hard" and I've fired customers before, but no need to create more problems. Attitude is a lifestyle not a weak moment. My resentment to this post is now gone. Thank-you

What are you talking about? Nobody is taking the position that any customer is a PITA and I don't see how good business practices are creating problems. And what does the tech have to do with this? Sounds to me like you are letting the customer dictate how you do business. Not a good thing.

-Hal