sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems avaya and dsl

Help!
I work for a large Insurance company taking claims over the phone. I was going to be home shored and I have since found out that you can only use a cable connection and not dsl. They tested with dsl and it was dropping calls. The problem is I don't have access to any cable and probably wont for another 5 years. I guess there really isn't any other option. I guess they don't want to put any research into contacting Avaya and finding a solution, if there is one. If there are any suggestions from anyone I would appreciate it.
They are also using Cisco and Genesys with Avaya for the IP Telephony I guess they don't like the dsl setup and drop calls constantly.
Thanks for any suggestions

You don't say what Avaya system. My comment is that it shouldn't matter how your broadband is delivered, cable or DSL. The public internet was never designed for voice so whatever the provider it can be a crapshoot. I think you falsly assume that you need cable rather than DSL. It's really just the luck of the draw.

-Hal

I am lacking some info here to fully address your problem.

Are you saying that your INTERNET connection needs to be over a CABLE, or does your TELEPHONE connection need to be over CABLE?

If you are saying TELEPHONE, then why not get a 2nd line and have your OFFICE EXTENSION FORWARDED to the 2nd line.

Then, you could use your DSL for your COMPUTER.

-OR-

Am I missing the point totally?

Maybe I am missing the point. They told me the avaya phone system we are using through the computer wasn't compatible with a dsl line maybe something to do with analog?

Listen. Your phone is working over an open internet connection that requires a certain amount of bandwidth. Since DSL sucks, you are not getting the bandwidth that you need to make a good connection. THEN, you are putting data packets over the OPEN INTERNET, that doesnt care if they are voice or data packets....This is not an Avaya problem or oversight....

This is your management not knowing that you had DSL as your connection.

I should have added that i would be taking just as many calls over the softphone as i would be transferring them not using a handheld phone. using the genesys system to transfer and receive incoming calls. I would have a phone line that would be installed also. I don't really have enough information to explain myself, since I am all new to this process. If you can tell me what to find out I will ask

mongo, there is no way to get more bandwidth out of dsl?

You can have DSL up to 7 Meg. You can have Business or Consumer one as well. All comes to money.

the biggest headache with a voip connection is not normally the bandwidth but the latency.

If you have say a Polycom SIP phone at a remote site, when they are using the phone, they are only using 63K of bandwidth, aprox 2% of avalible bandwith on say a cable modem.

If you open a cmd window and do a continuious ping ping www.anywebsite.com -t watch the milli second values, if you get any ******timeouts them forget it, that would of been a service interuption.

problem is the manufactures all lie to the little resellers, you can't reliably do this on a consumer based product like cable/dsl/fios........minimum connection should be a T1 or higher........

I don't think that the latency is a biggest concern of open IP connections. Right now the numbers of Hubs between connections came down to minimums based on numbers of VoIP providers. Besides, technology makes it possible have it come to very minimum. The biggest problems is no regulations on QoS setup. Some set up for Data priorities, some for Voice but some don't have it at all. Plus congestion of the available bandwidth of the IP providers. All that makes IP connection for Voice over open Internet is not sufficient for Business to use it. That is why T1 dedicated bandwidth is the only way to do it properly but then the question is " What is the reason to use more expensive solution vs traditional TDM equipment?". The ONLY it makes sense for the Companies with multiple locations.