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Joined: Nov 2004
Posts: 360
Member
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Member
Joined: Nov 2004
Posts: 360 |
I have a customer with a partner messaging, they want to be able to dial the extensions directly 10, 11, 12 and so on. I have option 1 set as a direct extension transfer to extension 10. Every time someone calls in and dials 11 the system recognizes the 1 and sends the caller to 10. How do I fix this?
Thanks
www.tspa.us Tri-State Voice and Data Servicing Tadiran, Nortel, and Avaya; in Pittsburgh and surrounding areas.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
First, there is no Partner Messaging R.5.
Partner Mail VS R.5, Yes.
Set selector code 1 for "direct extension transfer" option 5.
Sounds like you have selector code "1" set for selector code transfer.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Nov 2004
Posts: 360
Member
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Member
Joined: Nov 2004
Posts: 360 |
Yes you are correct, I went into the admin prompts and there was no option to delete. what do I need to change it to or how do I delete that extension?
www.tspa.us Tri-State Voice and Data Servicing Tadiran, Nortel, and Avaya; in Pittsburgh and surrounding areas.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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