sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner mail problem

I have a partner mail that is not transferring callers properly. The choices are setup as direct extension transfer. If a caller reaches the AA and enters 11 the vmail than responds with "I can not send the person to extension 1" but it does route callers when they choose an extension that starts with a 2. I tried reprogramming the option and soft restarting but no difference. I made button 1 go directly to extension 11 and that worked but it isn't a good solution. Any help?

So you are sure that you are changing the selector code on the correct AA? And when you change it so 1 transfers to 11 it works?

Try routing calls to a different AA and see if that selector code works for direct extension transfer.

"I can not send the person to extension 1"

That is not a prompt from any Partner messaging that I know of. I have never heard of the problem you are experiencing either and I don't even know if it is possible.

Are you sure you have a Partner Mail? Sounds like an aftermarket something to me.

-Hal

Thanks for the reply's but I found the answer. After programming extensions to buttons 1, 2 & 3, I had the customer redo her AA message. Since I was doing this remotely, I was trusting my contact for the correct answers to " what did you do?". I noticed that my calls to the AA now played twice. I heard the message, entered 1-3 and then heard the message again and I then entered 1-3 again and I was transferred correctly. I asked my contact, where did you record your main message? She said, "in the AA and in that touch gate area." I called in and found that my customer had turned on her touch gate. It's billable.