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Is it possible to forward a call to a external number from an ATT Merlin Plus 820D2 and if so how.
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Joined: Feb 2005
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CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Oct 2004
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Yes you can
you need a button CF/DXD
go to Avaya.com & download the manual, you also need a cord going from your ASA jack from your memory mod to one of your station s
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Joined: Oct 2004
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Joined: Feb 2005
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I stand corrected. Good luck.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jan 2004
Posts: 515
RIP Moderator
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I understand where Hal came from with his original answer.
The OLDER 820 Units didn't have any such features.
Then, along came the 820D+ and it had features way ahead of its time.
I forget what all was needed, but it seems there was a certain release that was required, and perhaps a piece of hardware as well.
RULE NUMBER 2, "THINKIN' WON'T GET IT, YOU GOTTA KNOW!" RULE NUMBER 3, if you need TIER-3 SUPPORT on a LEGEND or MAGIX, go to http://home.comcast.net/~merlinman -
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Joined: Sep 2005
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The Merlin Plus was a great line. I remember when the Release 2 came out and got one. There were cool add-ons for it too. I had the Merlin Plus data collector for SMDR, and the Merlin Attendant. I always wanted to try the Merlin Identifier, but never could find one. I guess they were extremely rare. Hey merlinman, how well did they work?
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Joined: Jan 2004
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Honestly, it's been so long ago, I really can't remember. It seems as though someone had one in their inventory last year and asked me to identify it.
As far as the CF feature, it would totally hang the line(s) up you were using if you didn't get forward disconnect from the CO.
I recall one client back in AT&T days that had that problem, and in very short order he was able to get the PUC to squeeze the local Telco to fix that issue. He thought he was KING!
RULE NUMBER 2, "THINKIN' WON'T GET IT, YOU GOTTA KNOW!" RULE NUMBER 3, if you need TIER-3 SUPPORT on a LEGEND or MAGIX, go to http://home.comcast.net/~merlinman -
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Joined: Dec 2008
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Hey, Don't forget " Busy Buster " Now that was a real software inovation...
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Joined: Jan 2004
Posts: 515
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RIP Moderator
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Busy Buster....
Now here's a little known fact:
The VERY First version of Merlin II had Busy Buster.
The day before it was introduced, we were told to go through our manuals and rip out the pages that referenced it, and then put in some "Overlay" pages to replace them.
When we sold it in Mexico, it was a GREAT FEATURE, due to the lack of facilities down there at the time.
RULE NUMBER 2, "THINKIN' WON'T GET IT, YOU GOTTA KNOW!" RULE NUMBER 3, if you need TIER-3 SUPPORT on a LEGEND or MAGIX, go to http://home.comcast.net/~merlinman -
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