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Joined: Apr 2009
Posts: 15
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Posts: 15 |
Auto attendant picking up on half a ring. Tied up port 79 and system works ring settings.
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Joined: Dec 2005
Posts: 9,181 Likes: 9
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,181 Likes: 9 |
Some more information would help us out. I'm assuming that we are talking about a Partner ACS system.
Could you give a quick rundown of the hardware present, the problem and what troubleshooting has been done so far?
I Love FEATURE 00
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Yes, more info would be great.
Sounds like you may have night service turned on.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
I agree. If you were a bit less cryptic maybe we could help you. I have an idea what system you are talking about as well as the messaging system but I want to hear it from you.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Apr 2009
Posts: 15
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ok, yes it is a partner acs system 3 co's 3 extentions when a call comes in on day mode it will give you half a ring and go into an auto attendant. in night mode it does what is a programed to which is ring 3 times then go to auto attendant. If I tie up any of the lines with a call into the system, and call a second line( doesn't matter what co is tied up) the system will ring as programed with 6 rings prior to going to auto attendant. Ext. 78, 79 are vm 79 seems to be the one with the problem
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
Check #506, if that is OK then reset the system.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Apr 2009
Posts: 15
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Joined: Apr 2009
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thank you I'll double check #506 and reset system
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Joined: Apr 2009
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All back to normal on the system Thanks again to all
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