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Joined: Oct 2005
Posts: 3,124
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Joined: Oct 2005
Posts: 3,124 |
OK, I have a customer with Nortel Compact. A State Farm Agency. They have been calling the SF home office for several years. Home office is in 863 area code. They are calling from 904 area code. Suddenly one day out of the clear blue calling that area code gets long silence then a fast busy.
Troubleshooting procedure.
1 Called using cell phone-call went right thru.
2 Disconnected line from the Nortel and placed the call from the D-Mark using buttset-Call did not go thru.
3 Went next door to the office and placed call from their line which was a different service provider-Call went right tru.
This must be a service provider issue, Right?
Throw some info my way, i'm lost.
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Joined: Jan 2004
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RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
is it the telco or a clec ?
just curios , not really relevant you need to call the provider .
Skip
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Serving SW and West central Fl since 1984
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Joined: Oct 2005
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clec-Florida Digital Network aka FDN
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Joined: May 2002
Posts: 17,747 Likes: 37
Member
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Member
Joined: May 2002
Posts: 17,747 Likes: 37 |
You get the same problem from DEMARC, provider issue.
Retired phone dude
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Joined: Oct 2005
Posts: 3,124
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Member
Joined: Oct 2005
Posts: 3,124 |
FDN has been contacted and trouble ticket issued. I'm just getting my ducks in a row for the inevitable response of (must be an issue with in house equipment) which is why I called from the D-Mark with the buttset.
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