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Joined: Nov 2009
Posts: 3
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Joined: Nov 2009
Posts: 3 |
My Partner system, acs r7.0, keeps resetting the time back to the old (incorrect time) within an hour of setting the correct time. I am setting the time at x10 through the programming mode [feat]00, system program, #103 and the time. The time sets correctly, then eventually resets itself to the old time.
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Joined: Oct 2006
Posts: 291
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Joined: Oct 2006
Posts: 291 |
Check to see what your Daylight savings is set at, should be # 1 - Active
Voice/Data & Cable Contractors, Avaya/Lucent, Nortel and Panasonic Serving Central Fl
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Joined: Dec 2005
Posts: 9,181 Likes: 9
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,181 Likes: 9 |
A few questions....
Do you have Caller ID on one of your lines? If so, what do you see if you connect a standard telephone? Is your service provider Verizon or someone else?
I Love FEATURE 00
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
What is the time that it resets to? Is it 1 hour ahead? When did it start doing this? Did it automatically update Saturday night 1 hour back for daylight savings time? Is Auto Daylight Savings Time set to active?
The system is supposed to sync to the time sent with caller ID and it may be that the CID time is off. Problem is you only see CID name and number without the time displayed on the system phones.
To verify you need to connect a phone that does display the time directly to the lines ahead of the system so you can look at the time.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Nov 2009
Posts: 3
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I will get a caller ID phone here tomorrow and check the line. The provider is comcast cable.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
I would be willing to bet that Comcast is your problem.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Nov 2009
Posts: 3
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Joined: Nov 2009
Posts: 3 |
Thank you, I have checked the caller ID, it is the problem. Comcast indicated that there have been a few instances of the incorrect Time on Called ID and a reset of the modem was all it took. Problem resolved, Thank you.
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