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Can't Dial & Can't Hear (but its not old age!) #96012 01/15/10 03:31 AM
Joined: Dec 2009 Posts: 12 New York Jacques Tutite OP Member
OP Jacques Tutite Member Joined: Dec 2009 Posts: 12 New York	Had a Partner 6.0 repaired, got it back and line 1 rings but I can't hear caller...also, touch tones don't work (you can hear tones but the dial done doesn't stop). Ideas where to look??

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Re: Can't Dial & Can't Hear (but its not old age!) #96013 01/15/10 03:36 AM
Joined: May 2002 Posts: 4,301 Likes: 7 ROSEDALE hitechcomm Moderator-Avaya, Polycom
hitechcomm Moderator-Avaya, Polycom Joined: May 2002 Posts: 4,301 Likes: 7 ROSEDALE	Did you change the phones? Is it on all sets? Did you swap lines to see if it follows line? Check these things. www.iSimply1.com

Re: Can't Dial & Can't Hear (but its not old age!) #96014 01/15/10 03:38 AM
Joined: May 2002 Posts: 17,722 Likes: 18 Western Nebraska justbill Member
justbill Member Joined: May 2002 Posts: 17,722 Likes: 18 Western Nebraska	Well if the line is good incoming and you just had it repaired sounds like the place to look is who repaired it. Unless I'm missing something. Retired phone dude

Re: Can't Dial & Can't Hear (but its not old age!) #96015 01/15/10 03:53 AM
Joined: Dec 2005 Posts: 9,166 Likes: 8 Arlington, Massachusetts dexman Spam Hunter
dexman Spam Hunter Joined: Dec 2005 Posts: 9,166 Likes: 8 Arlington, Massachusetts	More often than not, it's better to just replace defective equipment rather than sending it out for repair. I Love FEATURE 00

Re: Can't Dial & Can't Hear (but its not old age!) #96016 01/15/10 03:57 AM
Joined: Dec 2009 Posts: 12 New York Jacques Tutite OP Member
OP Jacques Tutite Member Joined: Dec 2009 Posts: 12 New York	Line 1 is going into PFT1 on the 6.0 module...is that correct? The word "lines" isn't next to that jack.

Re: Can't Dial & Can't Hear (but its not old age!) #96017 01/15/10 04:01 AM
Joined: Dec 2009 Posts: 12 New York Jacques Tutite OP Member
OP Jacques Tutite Member Joined: Dec 2009 Posts: 12 New York	Quote Originally posted by hitechcomm: Did you change the phones? Is it on all sets? Did you swap lines to see if it follows line? Check these things. No Change in phones. On all sets. Line itself is fine.

Re: Can't Dial & Can't Hear (but its not old age!) #96018 01/15/10 04:08 AM
Joined: Dec 2005 Posts: 9,166 Likes: 8 Arlington, Massachusetts dexman Spam Hunter
dexman Spam Hunter Joined: Dec 2005 Posts: 9,166 Likes: 8 Arlington, Massachusetts	Woah there! The 2 jacks labeled "PFT" and 6 others below them are for connecting the telephone sets (extensions)...not the telephone lines. I Love FEATURE 00

Re: Can't Dial & Can't Hear (but its not old age!) #96019 01/15/10 04:39 AM
Joined: Dec 2009 Posts: 12 New York Jacques Tutite OP Member
OP Jacques Tutite Member Joined: Dec 2009 Posts: 12 New York	Quote Originally posted by dexman: Woah there! The 2 jacks labeled "PFT" and 6 others below them are for connecting the telephone sets (extensions)...not the telephone lines. But two of the jacks are marked"lines" not "extensions".

Re: Can't Dial & Can't Hear (but its not old age!) #96020 01/15/10 05:06 AM
Joined: Feb 2005 Posts: 12,344 Likes: 3 New York hbiss Member
hbiss Member Joined: Feb 2005 Posts: 12,344 Likes: 3 New York	Arrrgh! It's connected right. Didn't we warn you about having stuff repaired in your first topic on this problem? This is what you get for wanting cheap and doing things yourself. Get with a dealer in your area and get it done right. That is unless your business doesn't need phones. -Hal CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.

Re: Can't Dial & Can't Hear (but its not old age!) #96021 01/15/10 05:07 AM
Joined: Dec 2005 Posts: 9,166 Likes: 8 Arlington, Massachusetts dexman Spam Hunter
dexman Spam Hunter Joined: Dec 2005 Posts: 9,166 Likes: 8 Arlington, Massachusetts	Sorry about my getting the labeling backwards. . I Love FEATURE 00

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